The CX Goalkeeper had the great opportunity to interview Mark Slatin
LinkedIn Headline: Empowering mid-size financial service leaders to turn indifferent customers into loyal fans
Highlights:
- 00:00 Game Start
- 00:36 Mark’s introduction
- 02:47 Mark’s values
- 04:34 The global CX field
- 07:17 The biggest challenges that CX leaders are facing
- 09:37 Cultural Change
- 12:50 Support from the Top Mgmt
- 15:40 Employee Engagement
- 19:13 Breaking Silos
- 22:33 Meeting in a box
- 30:28 The future of CX
- 35:06 Book Suggestion
- 36:06 Contact Details
- 36:45 Mark’s Golden Nugget
and much more on https://www.cxgoalkeeper.com/MarkSlatin
ABOUT ME:
SUPPORT:
Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper
SPONSORING:
Interested in sponsoring the The CX Goalkeeper podcast?
Please DM me on LinkedIn
#cxgoalkeeper #customerexperience #podcast #leadership
