The CX Goalkeeper had the great opportunity to interview Bill Price and David Jaffe
Bill’s LinkedIn Headline: President, Driva Solutions; Co-Founder, LimeBridge; Chair, Global Operations Council; Advisor, CustomerThink.
David’s LinkedIn Headline: Consulting Director and Partner in Limebridge Australia Co-author of The Best Service Is No Service
Highlights:
- 00:00 Game Start
- 00:25 Introductions
- 02:34 Bill’s and David’s values
- 07:00 Friction
- 09:04 No Service The Best Service
- 11:51 Interactions
- 15:06 The Value Irritant Matrix
- 20:01 Customer ecstasy
- 23:30 Measurements
- 28:11 Personalization
- 31:22 Cultural Aspects
- 35:31 The Future of CX
- 38:35 Books’ suggestion
- 40:21 Contact Details
- 41:06 Golden Nuggets
and much more https://www.cxgoalkeeper.com/BillPrice-DavidJaffe
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