80% of global consumers expect retailers to prioritize data protection and security, and an additional 80% report speed of delivery as a critical factor when choosing where to shop.
Montreal, CANADA – October 1, 2025 – SOTI, a proven innovator and industry leader for simplifying business mobility solutions, announced today significant enhancements to the SOTI ONE Platform during its partner and user conference, SOTI SYNC 25. The new features address the need for improved security postures and efficiency in the retail sector by providing organizations and frontline workers with greater device control, stronger identity management and increased operational visibility.
Recent high-profile retail data breaches highlight both the vulnerability and value of consumer data, along with the growing awareness among shoppers of how and where their information is shared and stored. According to SOTI’s 2025 retail industry report, The Rise of Social Commerce: Turning Tech-Driven Browsers into Influenced Buyers, 80% of global consumers say it is important when online retailers prioritize data protection and security, and 76% share that same sentiment for in-store purchases. Retailers are also facing increased pressure to deliver goods as quickly and efficiently as possible, as 80% of consumers reported the speed of delivery as an important factor when considering where to order online.
“Success in retail is no longer just about competitive pricing – it’s about how fast, seamless and personalized the experience can be,” said Shash Anand, SVP of Product Strategy at SOTI. “Frontline staff need intelligent tools that help them respond instantly, stay connected and work smarter. With its latest capabilities, the SOTI ONE Platform empowers retailers to remain resilient, productive and aligned with rising consumer demands.”
To address these challenges, SOTI has introduced new capabilities to the SOTI ONE Platform, including:
• Simplified Device Lockdown for Shared Retail Environments: IT teams can leverage an intuitively guided and efficient drag and drop design system to quickly create custom tailored role-based device experiences that restrict frontline worker access to only the essential apps and tools that they need. The integrated authentication enhances frontline productivity and security with fast and convenient device access by using QR codes or NFC tags to speed up shift changes and device handovers. Real-time condition monitoring provides immediate security to lockdown device access even further, such as when a device is detected to be outside of its prescribed geofence. IT professionals also gain real-time visibility into device usage via powerful analytics which yield insights that can be used to identify inefficiencies and optimize workflows.
• Enhanced Productivity Visibility for Optimized Operations: The SOTI ONE Platform gives retailers more insight into how devices are being used across departments and business functions by analyzing data on lockdown usage and activity patterns. This allows IT teams to identify issues, such as non-charged or underperforming devices, and ensure
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mission-critical devices remain operational during peak shopping hours to enhance customer experiences, reduce operational bottlenecks and increase productivity.
• Real-Time Visual Context for Storeroom & Warehouse Oversight: New Indoor Location Camera Streaming provides situational awareness for greater efficiency in retail operations. By linking live camera feeds to specific areas of the floorplan, retail IT teams can monitor critical devices or equipment in real-time—helping them investigate delays such as restocking inventory, locating misplaced items or identifying issues with automated systems.
• Stella, an AI-Powered Assistant: Stella enables IT administrators to troubleshoot and easily access key information about their devices in retail environments through simple conversations and voice commands. This allows IT teams to maximize the value of their resources and focus on business-critical tasks, such as troubleshooting and resolving device issues, ensuring retail workers can focus on providing the best customer experience.
• SOTI XSight Integration with ServiceNow: IT teams can now benefit from the advanced diagnostic tools of SOTI XSight directly within ServiceNow. This provides access to vital tools such as Remote Control, screen recording, Live Chat, obtain device snapshots, retrieve debug log files and screen annotation. Streamlining these capabilities accelerates IT response time and minimizes device downtime, reducing disruptions that impact frontline retail workers. This results in more time for sales associates, store managers and warehouse employees to focus on serving customers and maintain operations.
• SOTI Connect Support for Epson Printers: Organizations are now able to easily enroll, configure and remotely manage Epson receipt printers with SOTI Connect, streamlining the checkout experience. Efficient printer management empowers retailers to seamlessly complete customer transactions and ensure receipts are printed without delay to improve customer satisfaction, strengthen loyalty and increase revenue.
The SOTI ONE Platform maximizes the ROI of business-critical mobile devices by reducing operational cost, complexity and downtime. SOTI ONE ensures devices are secure and ready to support seamless operations while delivering actionable insights to inform data-driven decisions. For more information on the SOTI ONE Platform, visit https://soti.net/products/soti one-platform/
About SOTI
SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net
