#812: Capillary Technolgies’ Jim Sturm on customer loyalty as enterprise strategy

#812: Capillary Technolgies’ Jim Sturm on customer loyalty as enterprise strategy

Feb 12, 2026

Today, we’re going to talk about the evolution of customer loyalty from a simple marketing tactic to a core enterprise strategy. With the erosion of traditional data sources and the rise of AI, the way brands build lasting relationships is undergoing a radical transformation, and we’re going to explore…

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