Expert Mode from The Agile Brand Guide®

Expert Mode: Connecting the Dots Between CX and Commercial Goals at DHL Supply Chain

Apr 16, 2025

In today’s fiercely competitive global marketplace, achieving customer loyalty requires more than simply meeting expectations—it demands a strategic, data-driven commitment to the entire customer journey. Though…

#664: Tying CX outcomes to commercial goals with Markus Engel and Linzi Hindle at DHL

#664: Tying CX outcomes to commercial goals with Markus Engel and Linzi Hindle at DHL

Apr 15, 2025

Today we will talk about taking customer experience further and tying CX outcomes to commercial goals. To help me discuss this topic, I’d like to welcome…

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#824: From eTail: Furniture.com CMO Dan Bennett on how to win the high-consideration purchase
The Agile Brand with Greg Kihlström

#824: From eTail: Furniture.com CMO Dan Bennett on how to win the high-consideration purchase

#823: Hostinger CEO Daugirdas Jankus on scaling from a local player to a global force
The Agile Brand with Greg Kihlström

#823: Hostinger CEO Daugirdas Jankus on scaling from a local player to a global force

#822: From eTail: NoFraud Head of CX Breanna Moreno on customer loyalty, post-purchase abuse, and the moments after a sale
The Agile Brand with Greg Kihlström

#822: From eTail: NoFraud Head of CX Breanna Moreno on customer loyalty, post-purchase abuse, and the moments after a sale

The Agile Brand with Greg Kihlström
The Agile Brand with Greg Kihlström

#821: From eTail: CommerceIQ’s Himanshu Jain and Bill Schneider on delaying the gap between strategy and execution

#820: From eTail: Stitch Fix’s Noah Zamansky on bringing back the fun of shopping and integrating agentic AI into retail
The Agile Brand with Greg Kihlström

#820: From eTail: Stitch Fix’s Noah Zamansky on bringing back the fun of shopping and integrating agentic AI into retail


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