LiveOps: Closing the CX Resolution Gap: Why AI-Powered Speed Needs Human-Centric Outcomes
The Liveops 2026 Resolution Gap Report reveals that despite the perceived speed of AI-powered CX, customers prioritize comprehensive issue resolution and seamless human escalation over mere interaction velocity.
LiveNexus by Liveops AI Simulations Accelerate Agent Readiness and Lifts Sales Conversions by 57%
AI-powered certification simulations within the LiveNexus orchestration platform improved agent readiness, early customer engagement and schedule reliability for a leading insurance provider
Liveops Unveils LiveNexus to Help Enterprises Modernize CX with Confidence
AI and human orchestration backed by nearly 30 years of operational data to modernize customer experience with intelligence and rigor
AI’s Shifting Role in CX: Prioritizing Quality, Empathy, and Transparency Beyond Speed
The Liveops 2025 Holiday AI & Customer Service Report reveals a critical shift in consumer expectations: the demand for quality, empathy, and transparency now outweighs the pursuit of mere automation quantity. Enterprises must strategically pivot their AI deployments to blend technological efficiency with human-centric design, ensuring that AI serves…
AI Took Over Holiday Customer Service in 2025 But Most Shoppers Still Preferred Humans, New Liveops Survey Finds
First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience
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