Liveops Unveils LiveNexus to Help Enterprises Modernize CX with Confidence
AI and human orchestration backed by nearly 30 years of operational data to modernize customer experience with intelligence and rigor
AI’s Shifting Role in CX: Prioritizing Quality, Empathy, and Transparency Beyond Speed
The Liveops 2025 Holiday AI & Customer Service Report reveals a critical shift in consumer expectations: the demand for quality, empathy, and transparency now outweighs the…
AI Took Over Holiday Customer Service in 2025 But Most Shoppers Still Preferred Humans, New Liveops Survey Finds
First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience
