Expert Mode: Navigating the Post-Dashboard Era in Customer Experience
The winds of change are sweeping through the landscape of customer experience (CX), carrying with them the promise of a post-dashboard world. While dashboards have long…
#715: Increasing speed to insights with Sid Banerjee, Medallia
Today we’re going to talk about how AI is reshaping customer experience by freeing CX teams from dashboards, static reports, and manual data analysis—and allowing them…
#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia
We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI…
Medallia Unveils Vision for Future of Customer Experience and 7 AI-Powered Capabilities
New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence and…
Medallia Appoints Mark Bishof as Chairman and CEO
Medallia, Inc., the global leader in customer and employee experience, today announced the appointment of Mark Bishof as Chairman and CEO. Bishof brings over 40 years…
#579: Creating forever customers with Michael Mallett, Medallia
Today we’re going to talk about the art of creating forever customers with Michael Mallett, Vice President, Product – CX Solutions Strategy at Medallia. We’ll explore…
#1: One Amazing Thing About Medallia with Hadley Spadacinni
Welcome to One Amazing About Medallia with Greg Kihlström. Today we welcome Hadley Spadaccini, Senior Product Marketing Manager, AI and Analytics at Medallia and she will…
490: #490: AI & Great Customer and Employee Experiences with Simonetta Turek, Chief Product Officer at Medallia
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance…
