#814: United Rentals’ Alyse Fuller on driving real impact without being overwhelmed by data
Today, we’re going to talk about moving beyond the score. We’ll explore how Generative AI is shifting the discipline of customer experience from a reactive, score-chasing…
Medallia Unveils Latest Innovation Agenda at Experience ‘26 to Further Omnichannel Experience Transformation
New generative AI capabilities, Insights Assistant and Smart Topic Builder, transform analysis with instant conversational answers and automated discovery that uncover real business challenges Unified B2B…
Expert Mode: Navigating the Post-Dashboard Era in Customer Experience
The winds of change are sweeping through the landscape of customer experience (CX), carrying with them the promise of a post-dashboard world. While dashboards have long…
#715: Increasing speed to insights with Sid Banerjee, Medallia
Today we’re going to talk about how AI is reshaping customer experience by freeing CX teams from dashboards, static reports, and manual data analysis—and allowing them…
#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia
We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI…
Medallia Unveils Vision for Future of Customer Experience and 7 AI-Powered Capabilities
New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence and…
Medallia Appoints Mark Bishof as Chairman and CEO
Medallia, Inc., the global leader in customer and employee experience, today announced the appointment of Mark Bishof as Chairman and CEO. Bishof brings over 40 years…
#579: Creating forever customers with Michael Mallett, Medallia
Today we’re going to talk about the art of creating forever customers with Michael Mallett, Vice President, Product – CX Solutions Strategy at Medallia. We’ll explore…
