Expert Mode: Rethinking the Consumer Journey in a Connected Ecosystem
The classic marketing funnel—awareness, consideration, conversion—feels quaint in today’s dynamic digital landscape. Consumers engage with brands across a multitude of touchpoints, often in unpredictable ways. This fragmented journey presents significant challenges for marketers, demanding a shift in strategy and a deeper understanding of how to connect with customers on…
#724: Social commerce and the customer journey with Janna Navarro, Wpromote
Today we’re going to talk about the changing consumer journey and why a connected ecosystem that includes social commerce, audience targeting, and measurement is now table stakes. To help me discuss this topic, I’d like to welcome Janna Navarro, VP, Brand & Media Strategy at Wpromote.
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