The Customer Experience Landscape with Ozkan Demir

The CX Goalkeeper had the great opportunity to interview Ozkan Demir.

LinkedIn Headline: Chief Executive Officer – Pisano

Highlights:

  • 00:00 Game Start
  • 00:50 Ozkan’s Introduction
  • 02:20 Ozkan’s Values
  • 04:30 His view of the CX landscape “The Total Experience”
  • 06:49 Key ingredients for such a great success story
  • 13:03 What are customers asking to Pisano?
  • 15:11 The role of the team and some insights to nurture it
  • 20:20 Coach or teammate?
  • 20:50 What we are discussing in 10 years about Customer Experience?
  • 25:33 Ozkan’s contact details
  • 28:28 Ozkan’s “non” book suggestion
  • 30:25 Ozkan’s Golden Nugget

… and much more

find more on http://www.cxgoalkeeper.com/OzkanDemir

Guest’s Contact Details:

Thank you, Ozkan.

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