The Customer Experience Landscape with Ozkan Demir

The CX Goalkeeper had the great opportunity to interview Ozkan Demir.

LinkedIn Headline: Chief Executive Officer – Pisano

Highlights:

• 00:00 Game Start
• 00:50 Ozkan’s Introduction
• 02:20 Ozkan’s Values
• 04:30 His view of the CX landscape “The Total Experience”
• 06:49 Key ingredients for such a great success story
• 13:03 What are customers asking to Pisano?
• 15:11 The role of the team and some insights to nurture it
• 20:20 Coach or teammate?
• 20:50 What we are discussing in 10 years about Customer Experience?
• 25:33 Ozkan’s contact details
• 28:28 Ozkan’s “non” book suggestion
• 30:25 Ozkan’s Golden Nugget

… and much more

find more on http://www.cxgoalkeeper.com/OzkanDemir

Guest’s Contact Details:

• https://www.linkedin.com/in/ozkanaykutdemir/
• Pisano friends
• https://twitter.com/ozkanaykutdemir

Thank you, Ozkan.