The CX Goalkeeper had the great opportunity to interview Jonathan Daniels
LinkedIn Headline: Leading Customer Centric Transformations.
Highlights:
00:00 Game Start
00:36 Jonathan’s introduction
03:14 Jonathan’s value
04:45 Where did where did the idea of a CX Centric Maturity Assessment come from?
08:34 How is it structured?
11:26 why it’s important to understand where we are (the as-is situation)?
16:51 Is it possible to excel in some of these 8 categories? Or is it better to improve all at the same time?
18:32 The future of CX
20:43 Book Suggestion
22:09 Contact details
23:49 Jonathan’s Golden Nugget
more on: http://www.cxgoalkeeper.com/JonathanDaniels2
#customerexperience on: http://www.cxgoalkeeper.com/JonathanDaniels2
