The CX Goalkeeper had the great pleasure to interview Petko Tinchev from Gemseek
Petko Tinchev: CEO at GemSeek | Predicting future behaviour by fusing what customers say and do | CX impact acceleration
Highlights:
0:00 Kickoff
0.49 Petko Tinchev’s introduction
1:51 Petko’s career
4:16 Petko’s core values
6:49 Impact of Customer Experience
11:35 Three examples (tangible solutions which are awards winning): proactive, predictive analysis & digital twins)
16:26 How to convince companies on pioneering some new solutions
20:56 How to assess the impact on the solutions implemented (financial, social, sustainability)
26:27 Contact details
28:25 Book suggestion
30:10 Golden Nugget
Petko contact details:
Thank you Petko!
more information on: http://www.cxgoalkeeper.com/PetkoTinchev
