This article was based on the interview with Tanvir Khan of NTT Data by Greg Kihlström, Digital Transformation keynote speaker for The Agile Brand with Greg Kihlström podcast. Listen to the original episode here:
86% of organizations consider their tech to be outdated, with 32% stating that this hinders them from delivering excellent customer experiences. This gap between aspirations to innovate and actual achievement is a common issue faced by many organizations.
Khan explains that the outdated technology stacks currently in place were built in a monolithic fashion, making them rigid and unable to adapt to the rapidly changing needs of the business. This lack of flexibility hinders organizations from delivering the seamless customer experiences that are essential in today’s digital landscape.
To address this challenge, Khan emphasizes the importance of prioritizing agile technology updates. Rather than embarking on multi-year transformation projects that may not deliver results for a long time, organizations should focus on quick wins that can provide immediate benefits. By adopting plug-and-play technology solutions that can adapt to changing business needs, organizations can ensure that their technology infrastructure remains agile and responsive.
In order to prioritize agile technology updates, organizations should assess their current technology stack and identify areas that are hindering their ability to deliver high-quality customer experiences. By prioritizing quick wins, such as updating outdated systems or implementing new technologies that improve customer engagement, organizations can start to bridge the innovation gap and move towards achieving their innovation goals.
Ultimately, prioritizing agile technology updates is essential for organizations looking to stay competitive in today’s fast-paced digital landscape. By investing in technology that is adaptable and responsive to changing business needs, organizations can create a foundation for innovation and growth, enabling them to deliver exceptional customer experiences and drive business success.
