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The opportunities for AI in learning and development

This article was based on the interview with Nate Prosser, host of the Leadership Chalk Talk podcast and Head of Learning, Leadership, and Change at Wawa by Greg Kihlström for The Agile Brand with Greg Kihlström podcast. Listen to the original episode here:

Artificial intelligence (AI) has the potential to revolutionize the field of learning and development (L&D), offering new opportunities for personalized and efficient training experiences.

The first use case mentioned is the integration of AI with smart speakers tied to content management systems. This allows employees to access information and answers to their questions seamlessly and in real-time, without the need to pause their work and take a class or watch a video. This use case has particular relevance in the retail industry, where employees often need quick access to information. However, it can also benefit desk workers by providing intelligent search capabilities tied to internal processes and content management systems.

The second use case discussed is rapid content creation. AI tools can assist L&D professionals in building courseware, learning experiences, and other training materials at a much quicker pace. These tools can help with writing copy, creating slides, building videos, and generating images that effectively communicate the desired message. By leveraging AI, L&D professionals can customize and personalize content for learners, ensuring that it meets their specific needs.

The third use case mentioned is the potential for “robo instructors.” This concept involves using AI to simulate role-playing scenarios, such as providing feedback. Giving effective feedback is a challenging skill to master, and role-playing is often used as a training method. With AI, learners can engage in role-play experiences and receive feedback not only on what they said but also on their body language and delivery. This can help learners improve their communication skills and become more effective leaders.

Additionally, the podcast transcript briefly mentions the use of AI in clarifying expectations. Clear expectations are crucial for employee engagement and performance. AI tools like chat GPT can be used to provide clarity and precise communication. Leaders can practice setting clear expectations by using chat GPT and refining their prompts to receive useful information. This skill can then transfer to their ability to communicate with their teams effectively.

The potential for AI in L&D is vast. It can enhance the learning experience by providing real-time access to information, facilitating rapid content creation, and offering simulated role-playing experiences. AI tools can also assist leaders in improving their communication skills and setting clear expectations. By leveraging AI in L&D initiatives, organizations can create personalized and data-driven training experiences that benefit both employees and the overall success of the organization.

Investing in employee development is a win-win situation for both individuals and organizations. From a brand perspective, it helps attract and retain top talent, creates a culture of loyalty and engagement, and fosters innovation and growth. Employees benefit from the opportunity to enhance their skills, advance in their careers, and reach their full potential. By prioritizing learning and development, brands can create a competitive advantage and position themselves as employers of choice in the market. The potential role of AI in training and development further enhances the effectiveness and efficiency of these initiatives, offering personalized experiences and data-driven insights.

House of the Customer by Greg Kihlström is now available.
House of the Customer by Greg Kihlström

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