The CX Goalkeeper had the great opportunity to interview Neal Topf
LinkedIn Headline: Customer Experience | Contact Center / Customer Care | Podcast
Highlights:
00:00 Game Start
00:49 Neal’s introduction
02:00 Neal’s values
04:23 Operations Transformation
09:44 cohesive and high performing teams
12:19 Speed, satisfaction and resolution
15:34 Prioritising CX
17:47 Innovation
21:03 Continuous Improvement
22:23 Leadership learnings
28:49 The Future
30:51 Book Suggestion
31:41 Contact Details
32:49 Golden Nugget
and much more
Neal’s Contact Details:
