Unlocking the Return On Investment of Customer Experience: Making the Business Case with Jessica Noble (mini-series 3/3)

Unlocking the ROI of CX – Making its Business Case

The CX Goalkeeper had the great opportunity to interview Jessica Noble

LinkedIn Headline: Transformation Strategy & Execution | Organizational Change & Org Design | Customer & Employee Experience | C-level Advisor | Author | Speaker | MBA, CCXP, PMP, MCP |

Highlights:

00:00 Game Start

01:06 Jessica’s Introduction

02:57 Jessica’s Values

03:56 Profit Margins

05:39 Return On Investment ROI

06:46 How to quantify it

9:36 Heroes vs. It depends

11:25 Too many options

15:24 A good example

16:52 It’s not possible to measure everything

21:45 Communication

26:13 Future

29:02 Book Suggestion

31:19 Jessica’s Golden Nugget

and much more on https://www.cxgoalkeeper.com/JessicaNoble

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