The CX Goalkeeper had the great opportunity to interview Maxie Schmidt
LinkedIn Headline: Vice President, Principal Analyst | Author | Keynote Speaker | Inspiring and Supporting Customer Experience Professionals
Highlights:
- 00:00 Game Start
- 00:39 Maxie’s Introduction
- 03:20 Maxie’s Values
- 04:30 The broader CX landscape (Value,
- 07:28 Value for Customers
- 12:45 Different Value perception
- 14:37 How to measure the value created
- 16:52 How can we maximize the value for customers?
- 22:14 Best in class examples
- 24:38 additional best in class example related to customers’ needs
- 26:40 What we are discussing in 10 years from now about CX
- 28:45 Maxie’s Book Suggestion
- 30:30 Maxie’s Contact Details
- 31:08 Maxie’s Golden Nugget
and much more on http://www.cxgoalkeeper.com/MaxieSchimidt
Maxie’s Contact Details:
- https://www.linkedin.com/in/maxieschmidt/
- m schmidt at forrester dot com
Thank you, Maxie!
#cxgoalkeeper #customerexperience #podcast #leadership
#forrester #value
