194: #194: The Relationship Between CX and EX with Tanya Thomas, Experian Health

Today we’re going to talk about the relationship between customer and employee experience, and how successful organizations plan, implement, and measure this relationship, as well as find ways to successfully improve both of them. To help me discuss this topic, I’d like to welcome Tanya Thomas, Director of Customer and Employee Experience, Experian.

Learn more about your ad choices. Visit megaphone.fm/adchoices