CX Goalkeeper with Ana Maria Zumsteg (2nd half) speaking about the silver lining among relationship NPS, transactional NPS and employee NPS
Ana Maria Zumsteg – S1 E6 – second half ….with more than 20 years of CX work at Zurich Insurance and experience in implementing CX measurement tools & understanding customers’ needs across 30+ countries, Ana Maria shared some of her top…
CX Goalkeeper with Ana Maria Zumsteg is about NPS and building long-lasting relationships with customers
With more than 20 years of CX work at Zurich Insurance and experience in implementing CX measurement tools & understanding customers’ needs across 30+ countries, Ana Maria shared some of her top learnings. Ana Maria implemented the NPS framework…
CX Goalkeeper with Francesca Tempestini – S1E4 is about Disney magic – the employee experience of a cast member during the first days at Disney
Francesca Tempestini Serie 1 – Episode 4 Are you smiling when you are speaking about your former employer? Francesca Tempestini continuously smiled during this smart discussion about her experience at Disney as a cast member. Francesca Tempestini is…
CX Goalkeeper with Martin Wettstein – S1 E3 is about People, Computer and Knowledge
Martin Wettstein is an innovative and strategy driven senior leader with over 20 years of front-line experience establishing new IT functions from the ground up, rebuilding existing departments, and developing and implementing best-in-class systems,…
CX Goalkeeper with Heike Wiegand – S1E2
Heike Wiegand is Partner at KPMG in the insurance practice. She is an expert in several fields like insurance, strategy and consulting. In this episode Heike shares his view of the status of the insurance Industry. In particular, she is giving some…
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