165: #165: Return to Work, Part 3: Will the Next 12 Months Be Like the Last?
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger…
164: #164: Stories and the Customer Experience with Gabrielle Dolan
Today we’re going to talk about the power of customer and employee stories to create great customer experiences. To help me discuss this topic, I’d like to welcome Gabrielle Dolan, Speaker, Founder Jargon Free Fridays, and author of the book…
CX Goalkeeper with Santhakumaran Atmalingam – S1E34 is about the CX infinite loop and the marriage of CX & EX.
The CX Goalkeeper had a smart discussion with Santhakumaran Atmalingam Santhakumaran is the Founder of CX Expert Asia, an International Customer Experience Consultant, a Global Keynote Speaker and Judge at several international CX awards. In this…
163: #163: Return to Work, Part 2: Doing “Return to the Office” Well
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger…
162: #162: Prioritizing Success with Marlo Higgins
Today we’re going to talk about time as currency. While data has been called the new most valuable resource, the world keeps creating more and more data and information. We haven’t yet found a way to make more time – which is why I believe it is…
CX Goalkeeper with Naeem Arif – S1E33 is about CX in retail business
The CX Goalkeeper had a smart discussion with Naeem Arif Naeem is a CX thought leader. Everybody knows him. He is the Customer First Enabler. He is the Director of the United Carpets Group PLC, the Managing Director of NA Consulting LTD, he is…
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