#269: School Needs a CX Makeover: Here is How with Leonard Sommer

#269: School Needs a CX Makeover: Here is How with Leonard Sommer

Dec 1, 2025

Leonard Sommer argues schools are stuck in an industrial model and kill creativity. He shares proven examples and methods to redesign student experience. Learn why culture, not curriculum, matters and …

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#777: Cisco’s Chang Chang on how AI is fundamentally reshaping the contact center

Dec 1, 2025

Today, we’re going to talk about how artificial intelligence is revolutionizing the contact center, transforming it from a cost center into a driver of customer loyalty and revenue growth. To help me discuss this topic, I’d like to welcome Chang Chang, Senior Director, Product, Cloud CX Solutions at Cisco’s…

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