391: #391: AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac

The following episode was recorded at PegaWorld Inspire in Las Vegas, and I’m looking forward to this topic as well as sharing the conversation with my guest today.

Today we’re going to talk about the meaningful use of AI in the customer experience, and doing it at scale for the enterprise.

To help me discuss this topic, I am joined by Shelia Anderson, US Chief Information Officer at Aflac.


Aflac: https://www.aflac.com

Pega: https://www.pega.com

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