405: #405: AI in the Contact Center with Mary Nelson, Chief Customer Officer, Aircall

Today we’re going to talk about AI in the contact center and how to balance voice AI, machine learning, and other types of automation with human contact center agents to deliver the optimal customer experience.

To help me discuss this topic, I’d like to welcome Mary Nelson, Chief Customer Officer, Aircall.


Aircall AI research report: https://pages.aircall.io/ebook-business-sentiment-toward-ai.html?utm_medium=referral&utm_source=press&utm_campaign=fc–06-aiindexgkpoadcast-usa

Aircall website: https://www.aircall.com

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