My Courses
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Databricks Grows >55% YoY, Surpasses $4.8B Revenue Run-Rate, and is Raising >$4B Series L at $134B Valuation
Company accelerates investments in Agent Bricks, Lakebase and Databricks Apps to power Data Intelligent Applications
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Expert Mode: The Strategic Blueprint for Building an AI-Powered Enterprise
We recently had a conversation with Arto Minasyan, Founder and President of Krisp.ai, a company that has navigated this complex landscape to become a leader in voice AI. His journey offers a masterclass not in hype, but in the pragmatic, strategic choices that underpin sustainable, world-class growth.
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#785: Avaya CTO David Funck on building persistent memory of the customer with AI
Today, we’re going to talk about breaking down the silos between our AI systems. We’ll explore a concept that promises to give our AI a persistent memory, allowing different models and platforms to share context and build a truly continuous, intelligent customer experience. To help me discuss this topic, I’d like to welcome, David Funck,…
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Fivetran Named a Challenger in the 2025 Gartner® Magic Quadrant™ for Data Integration Tools
Recognized for stronger completeness of vision and ability to execute
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Udemy Introduces AI-Powered Microlearning to Evolve Skills Mastery
Instructor-led, AI-powered microlearning to transform trusted Udemy courses into adaptive, short-form experiences
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AI’s Shifting Role in CX: Prioritizing Quality, Empathy, and Transparency Beyond Speed
The Liveops 2025 Holiday AI & Customer Service Report reveals a critical shift in consumer expectations: the demand for quality, empathy, and transparency now outweighs the pursuit of mere automation quantity. Enterprises must strategically pivot their AI deployments to blend technological efficiency with human-centric design, ensuring that AI serves to enhance rather than diminish the…
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AI Took Over Holiday Customer Service in 2025 But Most Shoppers Still Preferred Humans, New Liveops Survey Finds
First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience
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Blueshift Launches the Next Era of Customer AI
Compass finds revenue opportunities. Launchpad builds the campaigns. Together, these agents give marketers more capacity, more personalization, and more growth.
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Expert Mode: Beyond the Automation Hype: Designing an Empathetic Future with AI
The real challenge, and the greater opportunity, lies not in replacing human effort but in amplifying it. This requires a more nuanced approach, an intentional choreography between human creativity and machine capability. It demands that we move beyond the rigid, outdated frameworks of customer segmentation and learn to read the dynamic, real-time language of customer…
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#74: Maximizing the value of your partnerships with Peter Fogelsanger
Peter is a seasoned partner executive and partner program consultant. He provides fractional consulting and program advisory services to growth companies. Current engagements include several early-stage PE or VC backed startups. Prior to consulting, Peter was founding Head for Partnerships and Enablement at Contentstack, building the program from the ground up which produced over $22M…
