My Courses
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#816: Shipt’s Courtney Owumi on achieving and demonstrating CX ROI
Today, we’re going to talk about CX that pays off and how both achieving and demonstrating ROI is key to becoming a truly insights-driven organization. We’ll explore how a major brand listened to a difficult truth from its customers and completely transformed its marketplace strategy, turning a major pain point into a massive competitive advantage.…
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Change Management When Implementing AI in Traditional Industries
Getting buy-in from skeptical teams and what actually drives adoption
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CMSWire: Medallia Experience ’26: Insight Generation to Customer Action Orchestration
This article was written by Greg Kihlström for CMSWire. The company’s innovation roadmap reflects a broader shift in CX from analysis to accountability.
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monday.com Reinforces AI-First Work Platform With Expanded Partner Program
AI adoption accelerates across the partner program with new AI incentives and revenue opportunities
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Ada Launches the Industry’s First Unified Reasoning Engine, A Single Intelligence Layer to Power Agentic Customer Experiences in Any Channel
Patent-Pending Innovation Reduces AI Agent Management Workload for Internal Teams, Accelerates Automation for Complex Use Cases
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ActiveCampaign Backs Autonomous Marketing with Results Guarantee
Unlike traditional money-back policies, ActiveCampaign’s guarantee is focused on instant results, with a full refund available if they don’t see them within their first month for any reason. While most platforms make businesses spend at least 30 days learning the ropes, ActiveCampaign improves marketing outcomes from the start.
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Expert Mode: Your Marketing Spend is Up, But Your Impact is Down. Here’s How to Fix It.
According to recent research from Shutterstock, while global ad spend has surged by 33%, the resulting impact on customers has actually declined by 20%. They call it the “impact gap,” and it’s a multi-billion dollar problem.
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VenHub Unveils Vision System that Automates Shelf Setup and Delivers Real-Time Dynamic Merchandising
enHub Global, Inc. today announced its latest innovation that marks a significant advancement in automated retail operations.
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#815: CIBC’s Stephanie Leheta on moving from silos to enterprise scale CX
Today, we are here at Medallia Experience at the Wynn Resort in Las Vegas, and we’re going to talk about what it takes to transform a massive organization by moving client experience from a siloed function to the core of the enterprise operating model, tying it directly to employee compensation and billions in revenue growth.…
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Radial Launches Radial Commerce Solutions, Combining Managed Payment Orchestration and AI-Driven Fraud Prevention
The new portfolio replaces Radial Payment Solutions with enhanced technologies designed to support payment and fraud processes across the order journey
