My Courses
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CX Goalkeeper with Adrian Swinscoe – S1E16 is about his book “CX PUNK”
The CX Goalkeeper had a smart discussion with Adrian Swinscoe Adrian is a Customer experience advisor, author, speaker, workshop leader and aspirant punk at Punk CX. We discussed following tracks from his book: With great power comes great…
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127: Episode 127: Adaptivity & Resilience for a Post-Pandemic World with Ira Wolfe
Today we’re going to talk about adaptivity, resilience, and how to thrive in a post-pandemic world. To help me discuss this topic, I’d like to welcome Ira Wolfe, President and Chief Googlization Officer at Success Performance Solutions, author of…
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CX Goalkeeper with Nils Hafner – S1E15 is about the Customer Experience Trend Radar 2021
The CX goalkeeper had a smart discussion with Nils Hafner. Prof. Dr. Nils Hafner is a great friend of mine and an outstanding CX expert. In the DACH region one of the most known CX thought leader. He is an international Keynote Speaker, a Blogger, an…
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126: Episode 126: Agility and the Gig Approach with Edie Goldberg
Today we’re going to talk about how large organizations can become and stay more agile by adopting a gig or project-based approach internally. To help me discuss this topic, I’d like to welcome Edie Goldberg, founder of E.L. Goldberg &…
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CX Goalkeeper with Gabe Smith – S1E14 is about the CXPA and the CCXP certification
The CX goalkeeper had a smart discussion with Gabe Smith After more than 11 years at the American Cancer Society with his last role as Senior Consultant – Customer Experience, he moved to the CXPA – Customer Experience Professional Association as…
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125: Episode 125: The Value of Chutzpah with Mason Harris
In all times, but especially in the midst of a global pandemic and financial meltdown, it takes… guts to make big moves or even small ones. Today we’re going to talk about chutzpah and why it’s critical to individuals and organizations. To help…
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CX Goalkeeper with James Dodkins – S1E13 is about how James applied the SCO method to his business and about social media
The CX goalkeeper had a smart discussion with James Dodkins Yes, I really mean JAMES – THE CX ROCKSTAR! He was named The UK’s #1 CX Influencer by Customer Experience Magazine in 2020, he is a GLOBAL KEYNOTE SPEAKER, the HOST OF AMAZON PRIME’S…
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124: Episode 124: Pivoting to Better Outcomes with Tony Guarnaccia
Today we’re going to talk about pivoting into a better outcome and what to do, and not to do, when faced with the opportunity to change directions. To help me discuss this topic, I’d like to welcome Tony Guarnaccia, Founder, Results Trained.
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CX Goalkeeper with Stacy Sherman – S1E12 is about humanity in business, employee engagement and metrics
The CX Goalkeeper had a smart discussion with Stacy Sherman Stacy Sherman is a mom of two fabulous kids and a Schnoodle dog. Fan of Simon Sinek. She is applying Simon’s WHY principles every day & mentoring others to do the same. Stacy is…
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123: Episode 123: Being intentional about your goals with Mark Victor Hansen
Today we’re going to talk about the importance of being intentional about what you want, and ASKING for it, in order to achieve your goals. While we can’t see our futures, we can help shape our futures, and improve our careers, our companies, and…
