My Courses
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New Perplexity Shopping Feature Offers Contextual Conversational Shopping
Perplexity’s new shopping feature reframes online shopping as a conversational task rather than a click-through funnel. Instead of typing product keywords into a search box and wading through grids of sponsored listings, users describe their context and preferences, and the assistant responds with curated product options, explanations, and a direct path to checkout.
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ChatGPT’s New Shopping Research: What It Changes — and What It Doesn’t
OpenAI’s new shopping research feature in ChatGPT turns the model into a product researcher aimed at more complex purchase decisions, not just quick fact checks. Instead of skimming multiple tabs, users describe what they need (“a quiet cordless vacuum for a small apartment” or “a gift for a four-year-old who loves art”), and ChatGPT responds…
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#269: School Needs a CX Makeover: Here is How with Leonard Sommer
Leonard Sommer argues schools are stuck in an industrial model and kill creativity. He shares proven examples and methods to redesign student experience. Learn why culture, not curriculum, matters and …
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#777: Cisco’s Chang Chang on how AI is fundamentally reshaping the contact center
Today, we’re going to talk about how artificial intelligence is revolutionizing the contact center, transforming it from a cost center into a driver of customer loyalty and revenue growth. To help me discuss this topic, I’d like to welcome Chang Chang, Senior Director, Product, Cloud CX Solutions at Cisco’s Webex Customer Experience Solutions.
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RetailNext: Early Data Shows U.S. Black Friday In-Store Traffic Down 3.6% YoY, as Shoppers Delay Big Purchases and Prioritize Essentials
RetailNext, the leading in-store traffic analytics provider used by 560+ of the world’s most popular brands, today announced early insights from Black Friday Weekend 2025. Initial data reveals an average of -5.3% year-over-year decrease in in-store foot traffic across Black Friday and Saturday, offering a view into shoppers who are spending with precision and prioritizing…
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Expert Mode: Decoding the High-Effort Customer Journey
In enterprise marketing, data is never in short supply. Insight, however, is a far scarcer commodity. We are swimming in dashboards, reports, and terabytes of user events, yet the fundamental story of the customer—their intent, their frustration, their multi-session, multi-device reality—often remains elusive.
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RetailNext Black Friday Data: Strategic Shifts for the Value-Driven Consumer
Early data from RetailNext reveals a notable shift in consumer behavior this Black Friday. In-store traffic across the United States declined by 3.6% compared to the previous year. This aggregate reduction, reported by RetailNext—a leading authority in retail intelligence and traffic analytics trusted by over 560 global retailers—signifies more than a simple drop in footfall.…
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Expert Mode: Navigating the AI Revolution in Marketing
The transformative potential of artificial intelligence (AI) in marketing is undeniable. From streamlining operations to personalizing customer experiences, AI promises a new era of efficiency and effectiveness. Yet, amidst the excitement, a critical question lingers: are we truly harnessing AI’s power or merely scratching the surface? The 2025 Cella Intelligence Report reveals a stark reality:…
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Stord: Initial Cyber Week Findings from the 2025 Pre-Black Friday Data
The 2025 Pre-Black Friday and Cyber Monday (BFCM) period has again demonstrated the holiday shopping season’s dynamic and hyper-growth nature. Early data from Stord’s live 2025 Black Friday Cyber Monday tracker, spanning from Sunday, November 23rd, through Wednesday, November 26th, reveals significant year-over-year increases in order volumes, Gross Merchandise Value (GMV), and Average Order Value…
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Pre-Black Friday Holiday Shopping: Initial Findings from Salesforce
The annual Cyber Week sales period continues to be a critical benchmark for overall digital commerce performance, revealing essential shifts in consumer behavior and technological adoption. Pre-Black Friday findings from Salesforce, based on billions of consumer interactions across its Commerce, Marketing, and Service platforms, underscore significant digital sales growth alongside the ascendance of artificial intelligence…
