#764: Closing the gap between brand promise and brand experience with Mark Wagner, Horizontal Digital

We are here at Sitecore Symposium in Orlando, Florida, and today we’re going to talk about closing the gap between brand promise and customer perception. In an era of endless customer reviews, social media posts, and feedback channels, how can a large organization truly listen at scale and ensure its voice remains consistent and effective?

To help me discuss this topic, I’d like to welcome Mark Wagner, Senior Director of Strategy at Horizontal Digital.

After Strong Early Results, Constructor Showcases AI Product Insights Agent (PIA) — a GenAI-Powered Tool for Product Detail Pages, Helping Shoppers Choose What to Buy

Constructor, the leading AI-powered search and product discovery platform for enterprise ecommerce companies, has unveiled its AI Product Insights Agent (PIA), a virtual “product expert” on retail product detail pages (PDPs). The latest addition to Constructor’s Agentic Suite, PIA combines generative AI (GenAI) with rich ecommerce data — including on shopper behavior, product specs and real-time session context — to answer shopper questions, help them buy with confidence, and drive measurable results for retailers.

#763: Pega CTO Don Schuerman on how AI can pay down tech debt and accelerate digital transformation

Today, we’re going to talk about moving beyond the hype we’re so used to hearing about AI and into the practical, high-impact world of agentic AI. We’ll explore how this approach can help large organizations finally tackle their technical debt, not by ripping and replacing, but by understanding and redesigning from the inside out, fostering a new level of collaboration between business and IT along the way.

To help me discuss this topic, I’d like to welcome, Don Schuerman, CTO at Pega.

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