Exploring the MarTech & CX Landscape
Global CX innovator Raymond Gerber has released his groundbreaking book, Journey to Customer Obsession: A Blueprint for CX Maturity and Enterprise Transformation, now available on Amazon in hardcover, paperback, and Kindle editions
The current marketing landscape presents a paradox. While the transformative potential of AI has become increasingly evident, many marketers find themselves grappling with uncertainty, hesitant to fully embrace its power.
While generative AI has captured the imagination of marketers with its ability to create content, agentic AI represents a significant leap forward. This emerging technology moves beyond generating outputs and empowers marketers to automate actions, personalize experiences, and gain deeper insights from their data.
Crunchbase, Definitive Healthcare, G2, and HG Insights first to partner with Bombora to bring their B2B data into scalable B2B audience activation available on platforms across the social and programmatic ecosystem.
Today, we are here at Treasure Data’s CDP World in Las Vegas, and we’re going to talk about one of the biggest challenges facing any multinational company: how to maintain brand consistency and operational efficiency on a global scale, while delivering the locally relevant, personalized experiences that actually build relationships with customers. It’s a classic battle between standardization and personalization, and the key to winning often lies in how you unify and activate your data.
To help me discuss this topic, I’d like to welcome, Daniel Damasio, Senior CRM Analyst at Nestlé.
https://dts.podtrac.com/redirect.mp3/pscrb.fm/rss/p/traffic.libsyn.com/secure/b22e52ba-8569-46d6-b338-b3f28ea57722/Leah.mp3?dest-id=4355258Are you unknowingly sabotaging your own well-being at work—and at home—by trying to fix everyone else’s problems?
So many of us find purpose and validation in helping, supporting, and “solving” for others. But what happens when that good intention tips into burnout, resentment, and codependent relationships? In this episode, I dig into the hidden costs of being a “serial fixer” with my guest Leah Marone, whose new book offers a powerful wakeup call for leaders, parents, and anyone in a people-focused role. Leah shines a light on why constant fixing and over-helping backfire, both for us and for the people we care about, and how learning to “support, don’t solve” can transform workplaces and families.
If you work in customer service, HR, management, education—or if you just find yourself constantly taking on the world’s problems—you need to hear Leah’s insights. She brings two decades of experience as a psychotherapist, mental wellness consultant, keynote speaker, former Division 1 athlete, and proud “recovering perfectionist.” Leah’s thoughtful and practical wisdom will help you recognize your own patterns and set boundaries that actually serve everyone better—not least, yourself.
Here are three essential questions Leah answers in our conversation:
I invite you to listen, subscribe, and share this episode—it just might save you (and your organization) from burnout. Find us on Apple Podcasts and Spotify, or any of your favorite podcast platforms.
Meet Leah Marone
Leah Marone is a licensed clinical social worker, psychotherapist, keynote speaker, and leading mental wellness consultant with over 20 years of experience. She collaborates with individuals and organizations across high-empathy, high-pressure professions—including customer service, education, HR, and healthcare. Leah is a regular contributor to Psychology Today and serves as an expert voice for Newsweek and The Atlantic. A former Division 1 athlete and self-described “recovering perfectionist,” Leah is passionate about helping individuals set boundaries, overcome burnout, and develop sustainable emotional health—both at work and at home.
In her new book, The Serial Fixer (available November 11), Leah reveals why “helping” can go too far and offers a blueprint for more empowering, resilient relationships. She’s available for speaking, consulting, and team-based book studies, and loves connecting with readers and listeners.
Website: leahmarone.com Book: serial-fixer.com LinkedIn: Leah Marone on LinkedIn
Show Notes & References
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Former Outbrain executive Victor Charpin joins as VP of Publishers and adtech veteran Phil Reich appointed VP of Sales to help accelerate publisher growth and advertiser adoption across the Paved marketplace of 2,000+ publishers
The marketing technology landscape continues to evolve at a rapid pace. Artificial intelligence is no longer a futuristic concept, but a tangible force reshaping how marketers operate, strategize, and connect with their audiences. While the allure of AI-driven efficiency is undeniable, its true potential lies in unlocking new avenues for growth and innovation.
Today, we’re going to talk about the central paradox facing marketers: the mandate for deep, AI-powered personalization is growing at the exact same time that access to the data that fuels it is becoming more restricted by privacy regulations and consumer skepticism. We’ll explore how brands can bridge this gap, build trust, and turn privacy from a compliance hurdle into a competitive advantage.
To help me discuss this topic, I’d like to welcome, Phyllis Fang, Head of Marketing at Transcend.
First President for iSpot to Help Usher in Next Phase of Innovation and Growth
