28: #28 Letting Go in Order to Have Deeper Customer Relationships

28: #28 Letting Go in Order to Have Deeper Customer Relationships

Aug 6, 2019

Our last episode on the subject of what sets agile brands apart. Agile brands have a two-way relationship with their customers, particularly their best and most loyal ones. What does this mean? Brand development and marketing still belong to the…

27: #27 Staying Nimble by Always Listening

27: #27 Staying Nimble by Always Listening

Jul 30, 2019

Continuing our discussion of what sets agile brands apart. “The customer is always right” is a cliché we’ve all heard countless times. It’s vital to listen to our customers so we can understand what they are saying, and why they believe they…

26: #26 Using Data to Drive Deeper Insights

26: #26 Using Data to Drive Deeper Insights

Jul 23, 2019

Many companies got on the “big data” bandwagon early, driving it on a path of growth that IDC predicts will reach in excess of $200 billion by 2020. Many realized that with big data came a lot of tough decisions about which data to look at, and…

25: #25 Telling Genuine Stories with Your Brand

25: #25 Telling Genuine Stories with Your Brand

Jul 16, 2019

Continuing our discussion of what sets agile brands apart from others. Today, we’re talking about telling genuine stories. Any brand story must be authentic and stay true to your company values. It must also resonate with your customers’ values and…

24: #24 Open Dialogue with Customers

24: #24 Open Dialogue with Customers

Jul 9, 2019

We all hear about engagement, but what does it really mean? To many digital marketers, it’s a metric to be reported. Consumers rarely view engagement in the same way, or think of it all. In an era where advertising and marketing are so pervasive,…

23: #23 The Duality of the Agile Brand

23: #23 The Duality of the Agile Brand

Jul 2, 2019

While some things need to stay the same in a brand, a truly Agile one needs to evolve over time. There are two ways to look at how an audience changes over the life of a brand. First, you can look at audience shifts in terms of how an…

22: #22 Constants and the Agile Brand

22: #22 Constants and the Agile Brand

Jun 25, 2019

Once when I was speaking on the topic of agile marketing at a conference, someone asked a question that should be addressed here: Doesn’t it go against the fundamentals of branding to be so agile, and adapt to change so easily? What about the core…

21: #21 Special Episode: Data Untangled with Jennifer Kling and Ram Palaniappan of TEKsystems

21: #21 Special Episode: Data Untangled with Jennifer Kling and Ram Palaniappan of TEKsystems

Jun 20, 2019

This special episode is generously brought to you by TEKSystems. Every organization has a not-so-secret weapon: data. It’s incredibly valuable information generated from every aspect of the enterprise, including research and development, sales…

20: #20 What is an agile brand?

20: #20 What is an agile brand?

Jun 18, 2019

Having discussed what agile is and means, let’s talk more specifically about the current state of branding, and what I’ve defined as the Agile Brand. Agility is built on principles of sprints and optimization discussed in the previous chapter,…

19: #19 Agile marketing

19: #19 Agile marketing

Jun 11, 2019

Building on the last episode that discussed agile methodology, this episode explores agile marketing in greater depth.

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