Exploring the MarTech & CX Landscape
In this powerful episode of “Worth Knowing,” we explore the remarkable story of Rashmi Airan, a former Ivy League attorney who became Inmate 05121104. For six long months in federal prison, Rashmi faced the harsh realities of incarceration, but it was…
The CX Goalkeeper Podcast joins the Customer Experience World Games 2025. With the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2025. These are brief interviews that share the experiences of outstanding…
Today we are here at PegaWorld 2025 at the MGM Grand in Las Vegas, and we’re going to talk about how National Australia Bank has built what they call a “Customer Brain” — a centralized, intelligent decisioning layer that unifies engagement across service, sales, and relationship-building at scale.
To help me explore this, I’d like to welcome Christian Nelissen, Chief Data and Analytics Officer at NAB.
A new study from Bread Financial® (NYSE: BFH), a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions reveals that over half of respondents (52%) report actively using artificial intelligence (AI) financial tools, such as chatbots for customer service and robo-advisors for investing, and seven in 10 think the tech will play a large role in managing their money within the next decade. Yet, consumers still view AI as an assistant tool in their financial planning, not a replacement for human expertise. In fact, a majority (65%) desire human intervention when it comes to managing their money.
The global survey report highlights the importance of addressing gaps that will be crucial in proving the value of customer education and securing further investment for programs.
Leveraging advanced AI technologies, Adeptia AIDP empowers business users to automatically extract insights from unstructured documents like purchase orders, invoices, and loan applications, putting data to work in minutes
The Agile Brand, a leading media and publishing company focused on marketing technology, customer experience, and digital transformation, announces the launch of its latest book, The Agile Brand Guide®: E-Commerce (2025 Edition). Curated and edited by Greg Kihlström, a renowned MarTech expert and host of the highly ranked podcast The Agile Brand with Greg Kihlström®, the book offers practical, actionable insights from industry leaders at the forefront of e-commerce.
How does a B2B brand maintain speed and agility in the area of UX design, where it has often taken a considerable amount of time, effort, and testing to get to a better result? Today we’re going to talk about using AI strategically in UX…
Mobile web traffic has steadily increased since mid-2033, driven by faster mobile networks and a generation glued to their phones for everything, from news to shopping and entertainment. With websites becoming more mobile-optimized, the shift from desktops has become an ongoing digital trend, driving mobile’s share in web traffic to record highs.
In collaboration with CCW Europe Summit 2025: CCW Europe Summit 2025 unites CX pioneers to solve today’s challenges and shape tomorrow’s solutions. Dive into next-gen AI, journey redesign, and customer-centric growth with leaders from Google,…
