Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Your Org Chart is Not the Customer Journey with Todd Parsons, Criteo

Aug 8, 2026

This disconnect between our internal operating models and external customer reality is more than just an operational headache; it is a profound strategic liability. It creates waste, obscures truth, and puts a ceiling on growth. And now, the advent of sophisticated AI is not merely offering a new tool…

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | August 8, 2026

Aug 8, 2026

Martech news for August 6-7, 2026: Nielsen buys DoubleVerify for $2.15 billion, Cloudflare ships an AEO visibility dashboard, and Signifyd reports fraud up 33%.

Brand Visibility for Agentic Commerce (BVAC)

A Stale Feed Is an Invisible Product

Aug 7, 2026

This is the dimension the Brand Visibility for Agentic Commerce (BVAC) framework calls Latency and Data Freshness, and it’s the one most likely to be doing real damage in a brand that has done everything else right. It isn’t about whether the data exists — that’s Attribute Completeness, a…

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News: August 7, 2026

Aug 7, 2026

Martech news for August 5-6, 2026: PubMatic ships AgenticOS guardrails, KIBO AI unifies commerce agents, and Optimove finds 72% of US consumers use AI to shop.

AI Brand Leadership and Momentum: Strategic Insights for Enterprise CX and Marketing

YouGov: AI Brand Leadership and Momentum: Strategic Insights for Enterprise CX and Marketing

Aug 7, 2026

YouGov’s U.S. AI brand rankings 2026: ChatGPT leads, but Gemini shows momentum, provides timely insights into the evolving landscape of AI brand perception, offering a data-driven foundation for strategic enterprise decisions.

From Ai4: Coca-Cola FEMSA’s Jose Martinez on balancing continuous improvement and CX consistency

From Ai4: Coca-Cola FEMSA’s Jose Martinez on balancing continuous improvement and CX consistency

Aug 6, 2026

Jose Martinez, Global Chief Data Officer at Coca-Cola FEMSA, on getting to one usable version of the truth across 15 countries — and selling data governance to the board.

ChatGPT leads U.S. AI brand rankings, while Gemini shows momentum

ChatGPT leads U.S. AI brand rankings, while Gemini shows momentum

Aug 6, 2026

New YouGov BrandIndex data finds ChatGPT is the most preferred AI tool among U.S. generative AI users, while Gemini posts the biggest increase in Preference

This week in Marketing Technology, AI, and CX Podcasts

This Week in Marketing Technology, AI, and CX Podcasts | August 6, 2026

Aug 6, 2026

Eikona’s Nir Weingarten on reinforcement learning, Thryv’s Patricia Rollins on small business AI, Adobe’s Rachel Thornton on agents as customers, Taelor’s Anya Cheng, and Klaviyo Composer.

Chaser Logo

“Please” and “ASAP” Backfire: Chaser Data Reveals the Words that Slow Work Down

Aug 6, 2026

An analysis of nearly 300,000 delegated tasks in Slack identifies counterintuitive findings about task management in the workplace 

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