Acoustic CMO Alexi Hatch on rebuilding your customer relationship strategy

Acoustic CMO Alexi Hatch on rebuilding your customer relationship strategy

Jul 16, 2026

Acoustic CMO Alexi Hatch on why buyer-intent signals are decaying, how to build activate-ready first-party data, and why “every problem is an attribution problem.

Brunner logo

Brunner Acquires AdSkate, Expanding AI-Powered Marketing Intelligence and Creative Performance Capabilities

Jul 16, 2026

Acquisition strengthens Brunner’s leadership in data-driven marketing by adding advanced creative intelligence and AI analytics technology

How Businesses Can Generate Real ROI from Their AI Investments

Looking Beyond the Hype of Agentic AI: How Businesses Can Generate Real ROI from Their AI Investments

Jul 16, 2026

Agentic AI has created incredible excitement and potential since its emergence in early 2024. However, the vast majority of deployments have failed to provide tangible benefits, and all implementations have focused on either a function or a business unit, with no publicly known examples of enterprise-wide adoption. 

How CMOs Can Use Customer Maps to Plan Better Regional Campaigns

How CMOs Can Use Customer Maps to Plan Better Regional Campaigns

Jul 16, 2026

A customer map is how a CMO sees that unevenness before committing the budget to it. Mapping software can help improve the process.

What Your Competitors Can't Buy: Rachel Orston on the Human Edge in an Automated CX

Expert Mode: What Your Competitors Can’t Buy: Rachel Orston on the Human Edge in an Automated CX

Jul 16, 2026

If a rival can buy the exact same AI you just rolled out, what’s actually left to compete on? Rachel Orston has a blunt answer. “Anyone can buy the technology,” she says. “What they can’t buy is the human relationship, and that’s where trust, connection, and retention are won…

This week in Marketing Technology, AI, and CX Podcasts

This Week in Marketing Technology, AI, and CX Podcasts | July 16, 2026

Jul 16, 2026

This week’s marketing, AI, and CX podcast digest: Criteo’s Todd Parsons on channel silos, HubSpot’s Kipp Bodnar on AEO and AI search, CPK’s Rick Rosenfield on brand culture, Crunchbase’s Ann Davis on AI ROI, and Docket’s Arjun Pillai on conversational AI agents.

Navigating the Generational Divide in AI Adoption: Strategic Imperatives for Enterprise CX and Marketing

Shift: Navigating the Generational Divide in AI Adoption: Strategic Imperatives for Enterprise CX and Marketing

Jul 16, 2026

AI Usage in America: A Generational Divide, a recent study by Shift, based on a February 2026 survey of 1,448 adults, reveals a pronounced generational divide in AI adoption, usage patterns, and comfort levels. This presents both opportunities and challenges for senior marketing and customer experience (CX) leaders, requiring…

Shift logo

New Shift Report: Gen Z Is Embracing AI and Sounding the Alarm on It

Jul 16, 2026

Study finds that while 47% of 18-24 year olds now use AI tools first for search, 34% say AI is already “far too dominant” and 67% worry about its environmental costs

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | July 16, 2026

Jul 16, 2026

Five major press releases dropped on July 15, 2026 from Sprinklr, PwC/OpenAI, Tenon/ServiceNow, Digital Commerce 360/ReFiBuy, and Digital.Marketing, and each one, in its own way, assumes that your organization has clean, connected, governed data and a workforce ready to supervise autonomous systems. Most marketing organizations are not there yet.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Marketing to Machines And The Rise of the AI Agent Persona with Forrester’s Chuck Gahun

Jul 16, 2026

Generative Engine Optimization (GEO) isn’t merely an extension of SEO; it’s the emergence of a new persona—the AI agent—that demands its own unique approach, its own content strategy, and its own definition of value.


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