Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: From Predictive Insights to Autonomous Action: The Rise of Agentic AI

Jun 23, 2026

More recently, generative AI has captured the collective imagination, promising to streamline content creation, from ad copy to email subject lines. These are powerful, valuable applications. But they still position AI as a very sophisticated assistant—an analyst, a writer, a co-pilot. It provides insights and assets, but a human…

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | June 23, 2026

Jun 23, 2026

Yesterday delivered a concentrated wave of marketing technology announcements timed to coincide with the opening of Cannes Lions that, taken together, reveal a market at a genuine inflection point. But CMOs should read these announcements with clear eyes. The dominant narrative is agentic AI, and nearly every vendor is…

One Amazing Thing About Twilio with Asha Chakrabarty

#65: One Amazing Thing About Twilio with Asha Chakrabarty

Jun 23, 2026

Let’s face it. Managing customer engagement can be complicated. With multiple products to manage all the communications, data, debugging, and troubleshooting required, that can be overwhelming. But what if there was a single “mission control” that gave you a unified view of all of that (and more)? 

From PegaWorld: enGen’s Richard Rutkowski on moving agentic AI from theoretical to practical

From PegaWorld: enGen’s Richard Rutkowski on moving agentic AI from theoretical to practical

Jun 22, 2026

Today, we are at PegaWorld 2026 at the MGM Grand in Las Vegas, and, we’re going to talk about moving AI from a theoretical concept to a practical, value-driving reality. Specifically, we’ll explore: The transition from predictive AI to agentic AI, and what that means for orchestrating complex customer…

From Information to Insight: The AI-Fueled Value Migration Marketers Must Master

From Information to Insight: The AI-Fueled Value Migration Marketers Must Master

Jun 22, 2026

Picture the economic landscape as a vast pyramid. For decades, the base was built on information scarcity. Companies that controlled access to data, knowledge, or specialized content could charge premium prices. Lawyers’ billable hours were justified by their exclusive access to legal precedents. Financial analysts commanded high salaries for…

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AI Promised Marketing Speed, But Enterprise Complexity Is Slowing Teams Down, Typeface Research Finds

Jun 22, 2026

Survey of marketing leaders reveals campaign timelines have lengthened as organizational readiness constrains AI transformations 

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Parloa Study: 1 in 3 Americans Would Rather Switch Brands Than Be Put on Hold

Jun 22, 2026

Inaugural Parloa Consumer Patience Index finds consumers are creative at avoiding robotic customer service – and equally opinionated about what should replace it

The AI Speed Paradox: Orchestrating Enterprise Marketing Velocity with Governance and Brand Trust

Typeface: The AI Speed Paradox: Orchestrating Enterprise Marketing Velocity with Governance and Brand Trust

Jun 22, 2026

The Typeface Signal Report: The AI Speed Paradox (2026), reveals a significant disconnect: despite widespread AI adoption, marketing organizations are not consistently achieving faster campaign execution. Instead, many face increased complexity, operational bottlenecks, and heightened risks to brand quality.

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Optimizely Unveils New Brand Identity Rooted in a Simple Belief: Marketers Should Be Free to Grow

Jun 22, 2026

As AI reshapes marketing, Optimizely’s new brand makes the case for technology that puts creativity back at the center

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | June 22, 2026

Jun 22, 2026

Yesterday delivered a concentrated dose of reality for Chief Marketing Officers (CMOs) navigating the AI transformation of marketing. The day’s announcements spanning agentic AI orchestration, generative content platforms, e-commerce personalization, and the opening of Cannes Lions collectively signal a market that has moved decisively past experimentation. But the gap…


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