Expert Mode: From Digital Storefront to Business OS: The Website’s Evolving Role in Global Expansion
As brands scale globally, the static storefront of yesterday is evolving into a dynamic, intelligent operating system for the entire business. It’s becoming the central nervous…
#841: NiCE CMO Michelle Cooper on the most common mistake brands make with AI and CX
Today, we’re going to talk about moving beyond the hype of AI in customer experience. We’ll explore how to ground an AI strategy not in the…
Validity: Navigating the 2026 Email Deliverability Landscape: Strategic Imperatives for CX and Marketing Leaders
The Validity 2026 Email Deliverability Benchmark Report provides a comprehensive analysis of global inbox and spam placement rates, offering critical insights into performance during 2025 and…
Adeptia Makes Integrations AI-Observable with Adeptia Automate 5.2
New release of AI-Native Intelligent Data Automation™ platform includes MCP server, enabling AI assistants and users to query and diagnose integration challenges in real time
Liferay Introduces Headless CMS to Modernize Digital Content Management
New offering centralizes content, delivers in-context analytics, and enables delivery across channels
AMPD CREATES FIRST TO MARKET FRICTIONLESS SHOPPER JOURNEY WITH THE LAUNCH OF AGENTIC SHOPPABLE MEDIA
New Agentic Solution Boosts Traffic, CX, and Sales Velocity Through Agentic Shopper-to-Retailer Matching
Callan Consulting: AI’s Pervasive Impact on Marketing: Strategies for Enterprise Leaders in 2026
A recent study, the State of AI in Marketing Report 2026 by Callan Consulting, reveals that AI is now deeply embedded within marketing organizations, driving significant…
Expert Mode: The Hidden Cost of Generosity and the Rise of the Post-Purchase Abuser
For the better part of a decade, enterprise marketing leaders have championed a singular cause: the frictionless customer experience. We’ve invested millions, if not billions, in…
