Twilio’s Vanessa Thompson on moving to a unified view of your customers

Twilio’s Vanessa Thompson on moving to a unified view of your customers

Jun 21, 2026

Specifically, we’ll cover: Why traditional funnel metrics can obscure true customer intent and what to focus on instead. The architectural shift required to move from generic, disjointed interactions to a unified, personalized customer experience. How context-aware AI is graduating from simple automation to becoming a core driver of intelligent…

Cloud Outages: 73% of Americans Face Disruption Within 24 Hours – A Mandate for Enterprise CX and Marketing Resilience

HostingAdvice.com: Cloud Outages: 73% of Americans Face Disruption Within 24 Hours – A Mandate for Enterprise CX and Marketing Resilience

Jun 21, 2026

A recent study by HostingAdvice.com (2026) reveals that 73% of Americans expect significant disruption to their lives within 24 hours of a major cloud outage. For senior marketing and customer experience (CX) leaders at large enterprises, these findings underscore the immediate and tangible impact such events have on customer…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Beyond the Transaction: Building a Resonant Brand in Fintech with Alexandra Westfal, COLIBRIX ONE

Jun 21, 2026

The world of fintech, and B2B technology more broadly, presents a unique branding paradox. On one hand, the services offered—payment processing, acquiring infrastructure, virtual card issuance—can feel like commoditized utilities. The lights must simply stay on. On the other hand, the stakes could not be higher. We are dealing…

The AI Talent Disconnect: Strategic Imperatives for Enterprise Leaders to Retain AI-Fluent Employees

University of Phoenix: The AI Talent Disconnect: Strategic Imperatives for Enterprise Leaders to Retain AI-Fluent Employees

Jun 20, 2026

The University of Phoenix Career Optimism Index® 2026 Study (April 2026) reveals that Artificial Intelligence (AI) is rapidly transforming worker confidence, skill development, and career mobility. While employees are independently embracing AI to enhance their capabilities, many organizations are struggling to adapt at the same pace, creating a measurable…

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News Digest | June 20, 2026

Jun 20, 2026

Yesterday’s wave of martech and AI announcements tells a story that is more complicated—and more consequential—than the vendor headlines suggest. The central theme is not that AI is arriving; it is that the infrastructure required to make AI operationally real is finally being built, and the decisions Chief Marketing…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Re-Evaluating Cashback as a Strategic Growth Lever with Shopback’s Carolina Paradas

Jun 20, 2026

Today, every line item in the budget, every channel in the mix, is under scrutiny from the C-suite. The conversation has shifted from vanity metrics and upper-funnel awareness to hard ROI, customer lifetime value, and sustainable acquisition costs. It’s a climate that demands not just optimization, but a fundamental…

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Adobe Expands Firefly’s Agentic Capabilities and Previews a Unified Creative AI Studio

Jun 19, 2026

Adobe is positioning Firefly as a single, agent-powered workspace that carries a project from idea to finished asset—and extending that reach into ChatGPT, Claude, Copilot, Gemini and Slack.

Pre-Prime Day 2026: Driving Ecommerce Performance and Addressing Critical Gaps

CommerceIQ: Pre-Prime Day 2026: Driving Ecommerce Performance and Addressing Critical Gaps

Jun 19, 2026

The CommerceIQ Pre-Prime Day Pulse Report, examines key trends and provides actionable insights for senior marketing and CX leaders aiming to maximize performance and mitigate risks during peak sales periods.

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | June 18, 2026

Jun 19, 2026

Yesterday was a big day for marketing technology. While a single announcement didn’t necessarily overshadow the others, the unmistakable pattern across all of them: agentic AI is no longer a roadmap item. It is shipping, and it is landing directly in the workflows that marketing teams use every day.

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EvoluteIQ Brings Its AI-Native Platform to Google Cloud with eiq360: Turns Business Intent into Enterprise Operations Using Natural Language

Jun 19, 2026

Powered by Google Cloud and Gemini, eiq360 gives organisations already invested in Google Cloud, or actively exploring it, a native way to design, deploy, and operate enterprise applications and business processes through natural language, without coding, specialist development teams, or fragmented technology stacks.