Achievers Unveils Achievers Intelligence, Turning Recognition Data into Workforce Insight and Action
New AI layer builds on more than one billion recognition moments and 20+ years of behavioral data
Holiday Shoppers Embrace AI Assistants While Prioritizing Value and Trust, Cordial Research Finds
New research reveals consumers turn to AI for product discovery and deal hunting, and brands must deliver personalized experiences that drive value to win holiday shoppers
Talkdesk brings commerce orchestration to the retail floor
Talkdesk for Stores connects in-store, digital, and contact center experiences to give retailers a more complete view of every customer
Nearly All Fraudulent Hires Gain Active Corporate Credentials Before Detection, HYPR Research Finds
HR and security leaders reveal over two-thirds of fake workers are caught by “gut feeling” after bypassing traditional onboarding defenses
Merlin Entertainments Elevates the Guest Experience Across Its Global Attractions with NiCE CXone
Across LEGOLAND® Resorts, Madame Tussauds, and more, NiCE’s CX AI platform is making every stage of the guest visit, from ticketing to reservations, feel effortless
Adform is one of OpenAI’s technology platform partners as ChatGPT Ads arrive in Europe
Adform clients can now access ChatGPT Ads, as strong client adoption signals growing momentum across the region.
Yesterday’s MarTech, AI & CX News | September 15, 2026
Five martech releases carried Sept 14, 2026 datelines. NP Digital, Azoma and Indexa measured AI answer position. Doceree attacked claims-data latency.
Expert Mode: The CDP Isn’t Dead, It’s Just Getting Started
For the better part of a decade, the Customer Data Platform (CDP) has held a specific, if sometimes nebulous, role in the enterprise MarTech stack. It was the system of record, the single source of truth, the place where all your customer data was meant to live in harmonious,…
One Amazing Thing About Conga’s AiMe with Elise Terrill
Quoting is where deals stall. See how Conga’s AiMe lets a brand-new rep create, price, discount, and e-sign a quote by asking — with Elise Terrill.
Knak Expands Its AI Production Layer to Mobile as RCS Business Use Grows
Enterprise demand for marketing production increases as brands look to add more channels and strengthen marketing performance.
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