Navigating the Generational Divide in AI Adoption: Strategic Imperatives for Enterprise CX and Marketing

Shift: Navigating the Generational Divide in AI Adoption: Strategic Imperatives for Enterprise CX and Marketing

Jul 16, 2026

AI Usage in America: A Generational Divide, a recent study by Shift, based on a February 2026 survey of 1,448 adults, reveals a pronounced generational divide in AI adoption, usage patterns, and comfort levels. This presents both opportunities and challenges for senior marketing and customer experience (CX) leaders, requiring…

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New Shift Report: Gen Z Is Embracing AI and Sounding the Alarm on It

Jul 16, 2026

Study finds that while 47% of 18-24 year olds now use AI tools first for search, 34% say AI is already “far too dominant” and 67% worry about its environmental costs

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | July 16, 2026

Jul 16, 2026

Five major press releases dropped on July 15, 2026 from Sprinklr, PwC/OpenAI, Tenon/ServiceNow, Digital Commerce 360/ReFiBuy, and Digital.Marketing, and each one, in its own way, assumes that your organization has clean, connected, governed data and a workforce ready to supervise autonomous systems. Most marketing organizations are not there yet.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Marketing to Machines And The Rise of the AI Agent Persona with Forrester’s Chuck Gahun

Jul 16, 2026

Generative Engine Optimization (GEO) isn’t merely an extension of SEO; it’s the emergence of a new persona—the AI agent—that demands its own unique approach, its own content strategy, and its own definition of value.

Criteo Chief Product Officer Todd Parsons on breaking down those channel silos

Criteo Chief Product Officer Todd Parsons on breaking down those channel silos

Jul 15, 2026

Criteo CPO Todd Parsons on why marketing channel silos distort performance, how AI is compressing the shopper journey, and unifying media across walled gardens.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: When Everyone Has the Same AI Tools, What Makes a Brand Feel Like Itself?

Jul 15, 2026

What’s left to set a brand apart once every competitor is running the same models, drafting with the same tools, and promising customers the same speed?

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XR Launches XR ONE, the First Platform Connecting Every Stage of Advertising Operations

Jul 15, 2026

New research shows marketers are producing more with less, overshooting budgets and underusing creative assets – all challenges XR ONE™ is built to solve 

Marketing’s advantage has shifted to the handoff from insight to action. Martech Futurist | July 15, 2026

Marketing’s advantage has shifted to the handoff from insight to action. Martech Futurist | July 15, 2026

Jul 15, 2026

Reposted from GregKihlstrom.com: Recent research across Forrester, Gartner, and adjacent CX coverage converges on the same seam. Adoption has stopped being the variable that separates leaders from the field. Roughly nine in ten organizations are piloting or running AI in some form, and the number keeps climbing across every…

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Marketing Technology & AI News | July 15, 2026

Jul 15, 2026

Yesterday’s press releases tell a story that vendor headlines obscure: marketing organizations are being asked to run faster on infrastructure that was never built for the speed AI now demands. …

HubSpot CMO Kipp Bodnar on brand discovery in an age of AI search

HubSpot CMO Kipp Bodnar on brand discovery in an age of AI search

Jul 14, 2026

HubSpot CMO Kipp Bodnar on brand discovery in the age of AI search. How Answer Engine Optimization, off-site citations, and unified customer data reshape marketing.


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