#685: Using AI in UX research, design, and testing with Jason Bowman, The Office of Experience

So how does a brand maintain this speed and agility in the area of UX design, where it has often taken a considerable amount of time, effort, and testing to get to a better result?

Today we’re going to talk about using AI strategically in UX research, design, and testing. To help me discuss this topic, I’d like to welcome Jason Bowman, Executive Director of User Experience at The Office of Experience.

Technical Debt Stifling Path to AI Adoption for Global Enterprises, Says Research

Technical debt and an over-reliance on outdated legacy systems and  applications is blocking enterprise adoption of more innovative technologies like artificial  intelligence (AI), according to new research from Pegasystems Inc. (NASDAQ: PEGA), the Enterprise  Transformation Company™. The study, conducted with research firm Savanta, was unveiled at  PegaWorld®, the company’s annual conference in Las Vegas. It surveyed more than 500 IT decision  makers across enterprises worldwide on the challenges caused by technical debt and the progress  in modernizing legacy technology. 

Zappi and VaynerMedia Unveil 2025 State of Creative Effectiveness Report, Benchmarking the Real Performance of Advertising Today

In anticipation of Cannes Lions, where the creative industry’s best work takes center stage, Zappi, the leading consumer insights platform, released its third annual State of Creative Effectiveness report with insights from VaynerMedia, a global integrated creative and media agency. The State of Creative Effectiveness is an extensive evaluation of the advertising industry based on real consumer feedback.

Treasure Data Launches AI Suites to Supercharge Customer Experiences and Transform Teams into “Superhumans”

Treasure Data today at the Gartner Marketing Symposium/Xpo announced new AI Suites for global enterprises to use agentic AI to drive revenue, save costs, and reduce risk. This announcement comes on the heels of the recent re-launch of Treasure Data’s vision, which combines the power of agentic AI with the privacy, trust, and scale of Treasure Data’s proven Intelligent CDP. 

Research finds AI, modern UX and intuitive design are key to making marketers happier when using technology (Storyblok)

Sago and IVP Research Labs conducted a global study of marketing professionals who have experience using legacy content management systems. 30 individuals participated in an in-depth analysis of their experience using headless CMS Storyblok. The purpose of the study was to explore the emotional reaction of individuals as they undertook routine tasks on Storyblok and determine whether modern technology could elicit joy from them.  

 Pega Agentic Process Fabric Reliably Orchestrates End-to-End AI Automation 

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise  Transformation Company™, today at PegaWorld® introduced Pega Agentic Process  Fabric™, a breakthrough service that orchestrates all AI agents and systems across an open agentic network for more reliable and accurate automation. By extending the Pega Process  Fabric® architecture, Pega Agentic Process Fabric enables agents, apps, systems, and data to work together to complete tasks predictably and dependably through trusted workflows. 

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