Five9 to Acquire Level AI, Advancing AI-Powered CX Platform
Expands AI Capabilities for Five9, Providing Customers More Choice in How They Adopt AI
Dialpad and Ada combining to build the agentic operating system for customer work
Bringing voice, customer intelligence, and AI agents together so businesses can work as one team for every customer—turning extraordinary experiences into a lasting competitive advantage
Salesforce to Acquire Voice AI Provider Cresta, Adding Phone-Based Service to a Year of CX Dealmaking
The deal brings end-to-end voice agents and real-time rep coaching into Service Cloud. Salesforce did not disclose a price but it has been reported at $2.7 billion.
Salesforce to Acquire Braze for $5.66 Billion, Adding Real-Time Engagement to Marketing Cloud
The all-cash deal brings Braze’s event-streaming customer engagement platform and its roughly 2,770 customers into Salesforce, with closing expected no earlier than February 2027.
Algolia Acquires Velou to Advance AI Product Intelligence Across Every Search, Recommendation and AI Agent
Velou’s AI-powered catalog enrichment, retail taxonomy and product graph to run beneath Algolia’s search, recommendations, personalization and Agent Studio for Algolia’s 18,000 customers, helping shoppers and AI agents find the right product
Bending Spoons Completes the Acquisition of Airtable
Bending Spoons S.p.A. has completed the previously announced acquisition of Airtable, the platform used by more than 500,000 organizations to reshape how teams organize data and manage critical workflows.
Adobe to Acquire Topaz Labs
Adobe (Nasdaq:ADBE) — the global technology leader that unleashes creativity, productivity and customer experiences through innovative tools and platforms — today announced that it has entered into a definitive agreement to acquire Topaz Labs, an AI company specializing in industry-leading video and image enhancement models.
Salesforce Signs Definitive Agreement to Acquire Fin
Acquisition will bring Fin’s customer agent platform to companies of all sizes, accelerating time-to-value and expanding Salesforce’s ability to deliver autonomous agents across the enterprise
Kaltura Signs Definitive Agreement to Acquire PathFactory.ai, Advancing Its Mission to Power Rich, Agentic Digital Experiences
Acquisition adds agentic journey orchestration and intent intelligence to Kaltura’s AI video platform, including its recently acquired eSelf.ai conversational avatar technology
Salesforce Signs Definitive Agreement to Acquire Qualified
Salesforce, the world’s #1 AI CRM, today announced it has signed a definitive agreement to acquire Qualified, a leading provider of agentic AI marketing solutions.