Improving productivity and efficiency with AI
Artificial intelligence-based technologies have revolutionized the way contact centers operate, significantly improving productivity and efficiency.
Using AI to improve customer engagement and satisfaction
AI can improve customer connections by automating repetitive tasks and allowing employees to focus on higher value-added activities.
Improving Contact Center CX with AI
The use of artificial intelligence (AI) in contact centers has become increasingly prevalent in recent years. Companies are leveraging AI technologies to enhance customer experience (CX)…
A conversational marketing strategy drives better customer engagement
Conversational strategy utilizing conversational marketing platforms can drive better customer engagement.
The impact of conversational marketing on the customer experience
Conversational marketing has emerged as a powerful tool for improving customer experience in today’s digital landscape.
Forbes: Conversations To Have Before Starting With Conversational Marketing
This article was written by Greg Kihlström for Forbes Agency Council. Let’s face it: Your customers don’t want to wait when they are ready to make…
CMSWire: How Conversational Marketing Could Enhance Customer Experience
This article was written by Greg Kihlström for CMSWire. How introducing or augmenting your marketing approach with conversational marketing can cause you to rethink your approach.
CMSWire: How the Different Types of Conversational Marketing Tools Work Together
This article was originally written by Greg Kihlström for CMSWire. Read the article in its entirety here. While it would be nice if we could provide…
