Improving Contact Center CX with AI
The use of artificial intelligence (AI) in contact centers has become increasingly prevalent in recent years. Companies are leveraging AI technologies to enhance customer experience (CX)…
A conversational marketing strategy drives better customer engagement
Conversational strategy utilizing conversational marketing platforms can drive better customer engagement.
The impact of conversational marketing on the customer experience
Conversational marketing has emerged as a powerful tool for improving customer experience in today’s digital landscape.
Forbes: Conversations To Have Before Starting With Conversational Marketing
This article was written by Greg Kihlström for Forbes Agency Council. Let’s face it: Your customers don’t want to wait when they are ready to make…
CMSWire: How Conversational Marketing Could Enhance Customer Experience
This article was written by Greg Kihlström for CMSWire. How introducing or augmenting your marketing approach with conversational marketing can cause you to rethink your approach.
CMSWire: How the Different Types of Conversational Marketing Tools Work Together
This article was originally written by Greg Kihlström for CMSWire. Read the article in its entirety here. While it would be nice if we could provide…
CustomerThink: Conversational Marketing and the Customer Experience
This article was originally written by Greg Kihlström for CustomerThink. You can read the original article here. Conversational marketing can have a positive impact on…
Forbes: Benefits Of Using Conversational Marketing Approaches With Your Customers
This article was originally written by Greg Kihlström for Forbes Agency Council. Read the original article here. Customers reward brands that demonstrate they know and…
