Category: Business Transformation Pitch With The CX Goalkeeper

The CX Goalkeeper had a smart discussion with Pascal Kaufmann My learnings: – It is possible to create human level AI – Deep learning and Machine Learning will not replicate the human brain. Indeed, to create flying machine, it was not required to…

The CX Goalkeeper had a smart discussion with Ian Golding, the CX specialist (and not expert) Ian is THE Global Customer Experience Specialist (and not expert!). He is a Certified Customer Experience Professional (CCXP) and the first recognized…

The CX Goalkeeper had a smart discussion with Björn Kälin My learnings: His definition of empathy: feeling into something. The target is to understand customers’ feelings and acting on feelings (including what to do next) We are all humans,…

The CX Goalkeeper had a smart discussion with Annika Björck My learnings: Most transformation projects fail due to 2 main causes: The initiative’s success cannot be proved, and little improvements are invisible Too much focus on “doing” and…

The CX Goalkeeper had a smart discussion with Faran Niaz Faran Niaz is CEO & founder of CX FUTURE. He is a change management expert, agile CX leader and transformation specialist. Faran is an international speaker & awards judge. Additionally,…

The CX Goalkeeper had a smart discussion with Anna Noake Schulze Anna is a Senior Partner for CX and a founding member and platform advisor of “Women in CX”. She is a best-selling author of the «Customer Experience 3» book, a TEDx & Keynote…

The CX Goalkeeper had a smart discussion with Annette Franz My learnings discussing about the book “Customer Understanding”, while we went through the three chapters: 1) Listening Start with the customers and design / develop products for them….

The CX Goalkeeper had a smart discussion with Neil Skehel Neil is CEO and founder of Awards International in the UK, Serbia and UAE. Owner of CXM (Customer Experience Magazine). My learnings: By winning an award and by sitting next to Don Hales,…

The CX Goalkeeper had a smart discussion with Daniel Jordi Daniel Jordi is connecting Switzerland’s Digital Leaders to accelerate their Digital Transformation. He is client partner at Ginetta, founder at LeadersBridge GmbH and the podcast host of…

Marius is a Customer Experience expert, an outstanding innovator and Judge at International CX Awards. He was named among the 50 most influential CX experts in UK. My learnings: Focus on customers’ needs and try to build everything around them…