Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Audience-First Video Planning Breaks Your Measurement First, with Keith Kazerman from Locality

Oct 14, 2026

Locality’s Keith Kazerman on why converging broadcast and streaming is an organizational problem, what audience-first planning breaks first, and what CMOs should own.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Beyond the Pilot Program: Building a True AI Capability in Marketing with Mike Kaput, Marketing AI Institute

Oct 13, 2026

I recently spoke with Mike Kaput, Chief Content Officer at the Marketing AI Institute, who spends his days dissecting this very challenge. His insights cut through the hype, offering a clear-eyed view of what it truly takes to move beyond the pilot phase and build something that lasts.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The AI Email Trust Panic Is Pointed at the Wrong Problem, with Ben Billups from Breaker

Oct 12, 2026

Breaker founder Ben Billups argues the AI email trust panic misses the real constraint in B2B — relevance — and names the two numbers CMOs should compute first.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: What a Replatform Really Exposes in Your Content and Operations with Melissa Ryan, Federated Hermes

Oct 11, 2026

he recent consolidation of over twenty websites into a single global platform by Federated Hermes, following a significant rebranding, offers a masterclass in navigating this complexity. In a conversation with Melissa Ryan, their Senior Digital Marketing Manager, she peeled back the curtain on the realities of such an undertaking…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Closing the Measurement Gap Between the Ad and the Aisle

Oct 10, 2026

We’ve poured billions into Retail Media Networks (RMN), shifting budgets from other channels in pursuit of a clearer line of sight to the sale. Simultaneously, we’re seeing a renaissance in physical retail, a reinvestment in the store as an experience hub. Yet, for all this investment and focus, a…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Architecture of the Modern Marketing Team with Pranav Dalal, CEO at Office Beacon

Oct 9, 2026

According to Pranav Dalal, CEO of Office Beacon, a company that has been at the forefront of building distributed teams for a quarter-century, this isn’t a temporary trend. It’s the new strategic foundation for high-performance marketing.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Ads Can Buy Placement, But They Can’t Buy Belief with Doug Straton from Bazaarvoice

Oct 7, 2026

For most of this year the question in marketing leadership meetings has been some version of “how do we show up when a customer asks an assistant what to buy

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Why Your AI Investment Demands a Parallel Investment in Brand with Meghan Gendelman, CMO of B2B at Canva

Oct 6, 2026

In the race for speed, a critical and costly gap is opening up. While one hand writes checks for AI tools that democratize content creation across the entire organization, the other often neglects the very foundation that gives that content value: the brand itself.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Influence Orchestration in the Age of the AI Shortlist

Oct 5, 2026

The B2B buying journey has always been a complex, multi-touch affair, but the last few years have introduced a new gatekeeper that is fundamentally altering the landscape.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: From Found to Cited: Navigating the New Frontier of AI Search

Oct 4, 2026

The most important visitor to your website may no longer be a prospective customer, but an AI agent acting on their behalf. This changes everything.

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