Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Why Your AI Investment Demands a Parallel Investment in Brand with Meghan Gendelman, CMO of B2B at Canva

Oct 6, 2026

In the race for speed, a critical and costly gap is opening up. While one hand writes checks for AI tools that democratize content creation across the entire organization, the other often neglects the very foundation that gives that content value: the brand itself.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Influence Orchestration in the Age of the AI Shortlist

Oct 5, 2026

The B2B buying journey has always been a complex, multi-touch affair, but the last few years have introduced a new gatekeeper that is fundamentally altering the landscape.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: From Found to Cited: Navigating the New Frontier of AI Search

Oct 4, 2026

The most important visitor to your website may no longer be a prospective customer, but an AI agent acting on their behalf. This changes everything.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Dawn of Experiential Retail Media and Why Your Next Big Win is in the Aisles

Oct 3, 2026

In our collective rush toward the digital horizon, many of us have overlooked a fundamental truth: the most powerful channel for product discovery isn’t a social feed or a search engine. It’s the brick and mortar retail store.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: When the Shelf is a Doorstep: Rethinking the Commerce Funnel

Oct 2, 2026

I spoke with Peter Giordano, GM of Ads, Platform, and Growth Services at DoorDash, a company that has not only witnessed this compression but has built one of the fastest-growing commerce media networks in history on top of it

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Unsexy Truth About AI, And Why Trust Beats Speed, Every Time

Oct 1, 2026

The mandate to innovate, to integrate AI, to move faster, is no longer a gentle suggestion from the boardroom; it’s a roar. Every conference, every webinar, every vendor pitch is a fresh reminder that if you’re not sprinting, you’re already behind. This has created a frantic scramble to deploy…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Master Brand Isn’t a Religion, with Henriette Viebig and Florian Schumann from Körber

Sep 29, 2026

How Körber folded 40+ brands into one, then launched Infios on its own, and the one question it uses to decide when a master brand helps.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Beyond the Brand Promise: How to Operationalize Total Experience

Sep 28, 2026

As marketing leaders, we are the designated champions of the customer. We craft the brand promise, articulate the value proposition, and design the journeys we hope our customers will follow. We invest heavily in technology and talent to deliver seamless, personalized interactions. Yet, we are all too aware of…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Why Shorter Ad Tech Supply Paths Aren’t Always Smarter

Sep 28, 2026

The concept of Supply Path Optimization (SPO) has become so ingrained in our strategic lexicon that questioning it feels like heresy. The logic is seductively simple: a more direct route from advertiser to publisher must be more efficient, transparent, and cost-effective.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Navigating the Perils and Promise of Agentic AI in Customer Experience

Sep 28, 2026

The directive from the C-suite is unambiguous: implement AI across the enterprise. For CMOs and enterprise marketing leaders, this is less a suggestion and more a mandate, a clear signal that the future of customer engagement is inextricably linked with intelligent automation.

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