Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Dawn of Experiential Retail Media and Why Your Next Big Win is in the Aisles

Oct 3, 2026

In our collective rush toward the digital horizon, many of us have overlooked a fundamental truth: the most powerful channel for product discovery isn’t a social feed or a search engine. It’s the brick and mortar retail store.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: When the Shelf is a Doorstep: Rethinking the Commerce Funnel

Oct 2, 2026

I spoke with Peter Giordano, GM of Ads, Platform, and Growth Services at DoorDash, a company that has not only witnessed this compression but has built one of the fastest-growing commerce media networks in history on top of it

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Unsexy Truth About AI, And Why Trust Beats Speed, Every Time

Oct 1, 2026

The mandate to innovate, to integrate AI, to move faster, is no longer a gentle suggestion from the boardroom; it’s a roar. Every conference, every webinar, every vendor pitch is a fresh reminder that if you’re not sprinting, you’re already behind. This has created a frantic scramble to deploy…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Master Brand Isn’t a Religion, with Henriette Viebig and Florian Schumann from Körber

Sep 29, 2026

How Körber folded 40+ brands into one, then launched Infios on its own, and the one question it uses to decide when a master brand helps.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Beyond the Brand Promise: How to Operationalize Total Experience

Sep 28, 2026

As marketing leaders, we are the designated champions of the customer. We craft the brand promise, articulate the value proposition, and design the journeys we hope our customers will follow. We invest heavily in technology and talent to deliver seamless, personalized interactions. Yet, we are all too aware of…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Why Shorter Ad Tech Supply Paths Aren’t Always Smarter

Sep 28, 2026

The concept of Supply Path Optimization (SPO) has become so ingrained in our strategic lexicon that questioning it feels like heresy. The logic is seductively simple: a more direct route from advertiser to publisher must be more efficient, transparent, and cost-effective.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Navigating the Perils and Promise of Agentic AI in Customer Experience

Sep 28, 2026

The directive from the C-suite is unambiguous: implement AI across the enterprise. For CMOs and enterprise marketing leaders, this is less a suggestion and more a mandate, a clear signal that the future of customer engagement is inextricably linked with intelligent automation.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Your Martech Is Only as Good as Your Operating Model with Kate Dalbey, Qualified Digital

Sep 27, 2026

The tendency when a rollout stalls is to scrutinize the software. Was there a feature gap we missed? Is the UI clunky? Did the sales demo oversell its capabilities? While technology can certainly be the culprit, my experience interviewing hundreds of experts in this space points to a more…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Moving CTV Beyond the Billboard Mindset with Alison Clark from AdRoll

Sep 26, 2026

For decades, the television was the undisputed king of brand advertising. The formula was simple, if expensive: buy a spot, produce a memorable 30-second story, and hope that sheer reach and repetition would embed your brand into the cultural consciousness.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Your Media Agent Can’t Pick Up the Phone with Richy Glassberg from SafeGuard Privacy

Sep 25, 2026

SafeGuard Privacy’s Richy Glassberg on what AAMP 2.3 changes for CMOs when AI agents make vendor compliance decisions at machine speed.

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