Sendbird Inc., the AI customer experience company powering conversations for over 300 million people every month, redefined AI accountability with the launch of Agent Steward on its Delight.ai platform. Designed to take full ownership of complex, long-running customer issues, Agent Steward is supported by the debut of Trust OS 2.0 and Voice 2.0, enabling AI systems to autonomously improve and proactively engage customers across a number of platforms.
On May 6, 2026, Adobe announced new innovations coming to Adobe Acrobat, introducing an advanced productivity agent and expanded sharing capabilities within PDF Spaces. For senior marketing and customer experience (CX) professionals, the update signals a broader industry shift from static documents to interactive, personalized content formats designed to drive engagement and yield actionable data.
As customer experience (CX) and marketing technology professionals increasingly integrate autonomous AI into their communication stacks, maintaining conversational continuity across channels has emerged as a primary friction point. Addressing this, Twilio announced its next-generation platform capabilities at its SIGNAL user conference in San Francisco on May 6, 2026.
Novi AI introduces its new Long Video Agent, enabling creators to generate complete narrative videos from a story idea, script, or screenplay through an end-to-end AI workflow.
Trusted by the industry’s leading advertisers and publishers, the solution leverages real-time contextual video intelligence and pod-level targeting to connect viewers to commerce in high-attention and high-intent moments
Today, Typeface, the marketing orchestration engine for the world’s leading enterprises, debuted its AEO Analyzer, which scores your content and tells you exactly what to fix to improve AI answer engine visibility.
As 44% of users worry about AI acting without approval, Shift AI delivers context-aware intelligence, on the user’s terms
VICTORIA, BC — April 29, 2026 — Shift, the world’s first fully customizable browser, today announced the launch of Shift AI, a context-aware, privacy-focused AI experience built directly into the browser. Designed to reduce friction across workflows, Shift AI delivers real-time intelligence without forcing users to sacrifice control, privacy or choice.
As AI features rapidly proliferate across browsers, many are being introduced as defaults without clear controls or transparency. Shift AI is optional by design, allowing users to decide when, how, and if AI is part of their workflow.
“AI shouldn’t live in another tab. It should live where you work and it should work on your terms,” said Michael Foucher, Vice President of Product and Customer Success at Shift. “Shift AI is designed to reduce the friction of everyday work while ensuring users stay in control of their data, their experience, and their workflow.”
AI That Works With You – Not Around You
Shift AI is an adaptive, context-aware system embedded directly into the browser, while remaining fully under user control. Shift AI introduces capabilities designed to streamline how users navigate tasks, tools, and information:
Context-Aware AI — Understands active tabs and page content to deliver relevant answers without manual prompting
Intelligent Omnibox — Seamlessly routes queries between search and AI automatically, reducing friction and decision fatigue
Privacy- First Architecture —requests are proxied through Cloudflare’s Privacy Proxyand authenticated via the Privacy Pass protocol to protect users from persistent tracking or exposing their identity
AI Adoption Is Growing—But Control Is the Missing Piece
The data reveals a clear tension: while AI adoption continues to accelerate, users are increasingly concerned about control, transparency and data privacy.
“Users aren’t rejecting AI, they just want control,” Foucher added. “The next phase of AI is about putting the user back in charge.”
Purpose-Built, Customizable, and User-Controlled
Shift AI is designed for professionals who rely on the browser as their primary workspace, including developers, founders, creatives, consultants, tech professionals and multi-tasking consumers.
Built into the browser architecture, Shift AI enables highly customizable experiences and deeper integrations across tabs, apps, and workflows. This flexibility is key, as 51% of hybrid workers and tech professionals want greater control over how AI operates, reinforcing the need for user-driven experiences.
Privacy and Control by Design
To support a more transparent and user-controlled AI experience, Shift partnered with Cloudflare, to build an architecture that protects users’ privacy without sacrificing performance. By proxying requests through Cloudflare’s Privacy Proxy, users’ identities are separated from their AI queries. Users maintain full control over AI functionality at all times, with the ability to opt in, customize features, or disable them entirely.
Reimagining the Browser for the AI Era
With Shift AI, the browser evolves from a passive interface into an intelligent, customizable workspace—bringing together apps, profiles, and workflows into a single, unified experience designed to reduce digital overload and improve focus.
Shift is a customizable browser built for focused work, bringing apps, accounts, and tools into one unified workspace. With the introduction of Shift AI, Shift is reimagining the browser for the AI era, embedding context-aware intelligence directly into the browsing experience while giving users full control over how and when AI is used. Designed for flexibility, transparency, and performance, Shift helps professionals reduce digital overload and work more efficiently.
As part of the Redbrick portfolio of companies, Shift is a Certified B Corp and a pioneer in carbon-neutral browsing.
Cloudflare, the Cloudflare logo, and other Cloudflare marks are trademarks and/or registered trademarks of Cloudflare, Inc. in the U.S. and other jurisdictions.
The demand for high-velocity, personalized content has never been higher. Meeting this demand increasingly relies on two timely concepts: workflow automation between generative AI assistants and established enterprise tech stacks, and the democratization of content creation for non-designers.
Addressing these industry shifts, Adobe has announced the launch of the Adobe for creativity connector for Anthropic’s Claude, aiming to bring its pro-grade design tools directly into the conversational AI interface.
The terminal-native browser verification tool ships today with native support for Claude Code, Codex CLI, Cursor, and Gemini CLI, and it’s free to start
Stensul, the Governed Creation platform for enterprise marketing teams, announced the launch of Bring Your Own LLM (BYO LLM), a new capability that allows customers to connect their own proprietary or licensed large language model (LLM) to Stensul’s governed templates and workflows.
