460: #460: Retention in an Omnichannel World with Ann Fellman, Bloomerang
Today we’re going to talk about a topic we don’t talk about much on this show – nonprofits, and more…
459: #459: Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies
Today we’re going to talk about the role of product leaders in shaping the customer experience, and how continuous learning…
458: #458: Demystifying CX Governance with Sami Nuwar
Today we’re going to talk about demystifying CX governance, what exactly we mean by “governance,” as well as the components…
457: #457: Building a culture of experiementation, with Kirsty Dawe, Webeo
Today we’re going to talk about building a culture of experimentation and how it can benefit B2B brands. To help…
456: #456: Using cloud communications while optimizing the customer experience with Patrick Sheehan, Intermedia
Today we’re going to talk about ‘the reseller advantage’ and how to modernize businesses by using cloud communications, without compromising…
455: #455: Successful Outsourcing with Sarah Ellenberg, PartnerHero
Today we’re going to talk about successful BPO, or Business Process Outsourcing, and what the enterprise can to do make…
454: #454: Reskilling & upskilling for Generative AI with Michelle Boockoff-Bajdek, Skillsoft
In the ever-evolving landscape of work, where AI permeates our daily routines, it is imperative for teams at every company,…
453: #453: AI for Localization and Personalization with Stephanie Shreve, PowerChord
Today we’re going to talk about Localization, Personalization, and AI, and how using these methods and tools well can increase…
452: #452: Enhancing E-commerce with AI with Sean Mullaney, Algolia
Today we’re going to talk about enhancing E-commerce with AI by improving personalization, relevance, and the overall customer experience. To…
451: #451: The Post Cookie World and CX with Carl White, Nano Interactive
Nano Interactive’s recent data showed that 70% of UK consumers now regularly hide their personal data when online, and as…
450: #450: Black Friday Special: Real-time Data & AI for In-store Retail Operations, with Joe Shasteen, RetailNext
We are presenting our 2nd annual Black Friday special episode, where we focus on an aspect of retail, looking back…
449: #449: Making better proposals with Joe Ardeeser, Smart Pricing Table
Today we’re going to talk about proposals – love them or hate them, they are a requirement for so many…