381: #381: Narrowing the strategy and execution gap with Alex Castro, CEO of 11:59
Today we’re going to talk about narrowing the gap between strategy and execution, and how leaders can be more successful…
380: #380: Culture that benefits employees, customers, and the business with Steve Robinson, former CMO at Chick-fil-A
Today we’re going to talk about building the kind of corporate culture that benefits employees, customers, and the business itself…
379: #379: Creating a truly accessible customer experience with Yaddy Arroyo, Truist
Today we’re going to talk about creating truly accessible interfaces across a variety of mediums and channels. To help me…
378: #378: CX and Professional Services, Part 2 with Tammi Nagucki, Environmental Design Group
I am here in Durham North Carolina at the 2023 CXPS – that’s Customer Experience for Professional Services – Conference.…
377: #377: Beyond Customer Loyalty: Building a Cult Brand, with Chris Kneeland, CEO of Cult Collective
Today we’re going to talk about how to go beyond simply having happy customers or even loyal ones, and follow…
376: #376: Improving Customer Education for Better CX with Jack Foster, Workramp
Today we’re going to talk about customer education to improve the customer experience, and we’ll be talking about how to…
375: #375: Creating best-in-class personalized customer experiences with Pini Yakuel, CEO at Optimove
Today we’re going to talk about creating best in class personalized, cross-channel customer experiences, using a CDP, AI, orchestration, and…
374: #374: Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting
I’m excited today to be talking with someone who I’ve collaborated on a few articles with amongst other things. We’ve…
373: #373: Maximizing business value with FinOps, Part 2, with Kalika Prasad Maheshwari, TEKsystems
I’m excited to introduce part 2 of a special series about how organizations can maximize business value with FinOps in…
372: #372: Maximizing business value with FinOps, Part 1, with Ani Lingutla, TEKsystems
I’m excited to introduce part 1 of a special series about how organizations can maximize business value with FinOps in…
371: #371: Sustainability as a win-win for customers and the business with Brennan Spellacy, CEO, Patch
Today we’re going to talk about how sustainability is no longer an option for brands, and why this is a…
370: #370: ERP, successful operations and CX with Nick Foy, Silverdale Technology
Today we’re going to talk about enterprise resource planning and how it can drive both internal success as well as…