252: #252: Automation in the workforce with Aaron Kwittken, PRophet
Today we’re going to talk about the use of automation and machine learning in the workforce, and how it can be used as a force multiplier for organizations to be more agile and increase the quality of their work. To…
251: #251: Creating a Consistently Great Customer Experience, with Wendy Pravda, Medallia
Today we’re going to talk about how to ensure your organization takes a structured approach to providing a consistently great customer experience through CX governance. To help me discuss this topic, I’d like to welcome Wendy Pravda, Principal…
250: #250: The Future of ESG with Chuck Amman, Semtech
Today we’re going to talk about the importance of ESG, or Environmental, Social and Governance initiatives as a part of corporate citizenship. To help me discuss this topic, I’d like to welcome Chuck Ammann, EVP, Chief Legal Officer and Chief…
249: #249: Differentiation in a Crowded Marketplace with Matthew Stibbe, CEO Articulate Marketing
Today we’re going to talk about differentiation in crowded marketplaces. To help me discuss this topic, I’d like to welcome Matthew Stibbe, CEO of Articulate Marketing, entrepreneur, pilot, wine enthusiast, and more!
248: #248: The Visionary / Manager Binary with Darby Vannier, author of The Indispensable Leader
Today we’re going to talk about successful leadership and breaking out of the visionary/manager binary To help me discuss this topic, I’d like to welcome Darby Vannier, Director of Operations & Technology and author of The Indispensable Leader.
247: #247: Advertisers and Data Privacy with Cameron Horton, Attribution
Today we’re going to talk about the coming data privacy changes that will affect marketers, such as third party cookie and mobile device ID changes. These important methods of tracking and understanding users and their behavior are being modified,…
246: #246: The Power of Decision Intelligence, Part 2, with Ramesh Vishwanathan of TEKsystems
Introducing a special series about the power of decision intelligence. This series is brought to you by TEKsystems, an industry leader in Full-Stack Technology Services, Talent Services and real-world application. To help me discuss this topic, I’d…
245: #245: Intentionality and Employer Branding with Roy Abdo, Digital Revamp
Today we’re going to talk about the continued importance of employer branding, and why it is so important to be intentional about documenting and codifying culture, processes and the way internal communications are handled. To help me discuss this…
244: #244: Is your business ready to run without you? with Jeff Finney, Author and Entrepreneur
Is your business ready to run without you? Today we’re going to talk about learning to let go as a business owner and giving more control over to your team members. To help me discuss this topic, I’d like to…
243: #243: People, Processes & Platforms Working Well with Sonciary Perez, Co-Founder, Quala
Today we’re going to talk about building a smart, scalable customer success program that utilizes the best of people, processes, and software. To help me discuss this topic, I’d like to welcome Sonciary Pérez, Co-Founder of Quala, and Mentor with…
242: #242: Scaling your business while maintaining great CX with Tyler “Sully” Sullivan of Bombtech Golf
Today we’re going to talk about the importance of understanding your customers, as well as how to find ways to meaningfully scale your business while remaining successful. To help me discuss this topic, I’d like to welcome Tyler “Sully”…
241: #241: Delivering Meaningful Customer and Business Value with Preethi Madhu, CEO, Greyamp Consulting
Today we’re going to talk about going beyond the theory of agility and towards delivering meaningful customer and business value. To help me discuss this topic, I’d like to welcome Preethi Madhu, CEO, Greyamp Consulting.