What if the most common point of failure in your digital customer experience: the ‘no results found’ page, could become your greatest opportunity for conversion and discovery?
Agility requires not just adopting new technologies, but fundamentally rethinking core customer interactions, like search, that have remained static for far too long. It demands a shift from rigid rules to responsive, intelligent systems that learn from and adapt to customer intent in real time.
Today, we’re going to talk about the evolution of on-site search. For years, it’s been a functional, yet often frustrating, utility for customers. But with advancements in AI, it’s transforming from a simple keyword-matching tool into a conversational discovery engine that can anticipate intent and drive a more intelligent customer experience.
To help me discuss this topic, I’d like to welcome Nitin Mangtani, GM and EVP of Agentforce Commerce at Salesforce.
About Nitin Mangtani
About Nitin Mangtani
I am EVP & GM at Salesforce leading the Commerce Cloud and Retail Cloud team. Joined Salesforce executive team with the acquisition of PredictSpring in Sep 2024.
I was Founder & CEO at PredictSpring, a leader in the Modern POS space. I led the company as CEO from the founding in my garage to raising $32M from top tier VC’s. Acquired amazing customers and delivered high value to global brands from Crate & Barrel, CB2, Under Armour, Janie & Jack, Bouclair, SuitSupply, Orvis, Steve Madden, Deciem (Estee Lauder), LoveSac and others. Maintained highest capital efficiency and delivered top quartile returns to employee’s and investors. Salesforce acquired PredictSpring in Sep 2024.
Prior to founding PredictSpring, I was a Group Product Manager at Google. During my 7 years at Google, I led strategic initiatives including Google Shopping and scaling the product to hundreds of thousands of merchants in 40 countries. I also Co-led the Google Adwords – Offer Extensions team and Founded Google Apps Search product.
Nitin Mangtani on LinkedIn: https://www.linkedin.com/in/nitinmangtani/
Nitin Mangtani on LinkedIn: https://www.linkedin.com/in/nitinmangtani/
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Salesforce: https://www.salesforce.com
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