Expert Mode: Curing AI Amnesia with a Shared Context
This “AI sprawl,” as some have begun to call it, presents a fundamental challenge for marketing leaders. We invest in sophisticated technology to build relationships and foster loyalty, yet our own systems often operate with a debilitating case of amnesia, starting fresh with every new interaction. To deliver on…
#785: Avaya CTO David Funck on building persistent memory of the customer with AI
Today, we’re going to talk about breaking down the silos between our AI systems. We’ll explore a concept that promises to give our AI a persistent memory, allowing different models and platforms to share context and build a truly continuous, intelligent customer experience. To help me discuss this topic,…
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