Expert Mode: AI-Powered Customer Experience Transformation
The transformative potential of AI in customer experience (CX) is undeniable. While the hype around AI can be overwhelming, its practical applications are already reshaping how…
Calix Appoints John Durocher as Chief Operations Officer
To further advance winning strategies for customers and employees in the AI era, Calix promotes John Durocher to lead operations and deepen the company’s investment in…
Calix Agent Workforce Will Pioneer Human-AI Collaboration So Providers Can Simplify Operations, Innovate Experiences, and Grow Value
Calix powers the next-generation of agentic AI with Calix Cloud, where broadband service providers can combine human ingenuity with the Calix Agent Workforce built on over…
#65: Transforming CX with AI plus People, Processes, and Platforms, with John Durocher, Calix
Are your people, processes, and platforms delivering value or to drive better customer experiences, or are they—and your CX—disconnected and siloed? Agility requires a willingness to…
