Tag: Calix

The transformative potential of AI in customer experience (CX) is undeniable.  While the hype around AI can be overwhelming, its practical applications are already reshaping how businesses interact with their customers.  For marketing leaders, understanding how to effectively leverage AI is no longer optional, but a critical competency for…

To further advance winning strategies for customers and employees in the AI era, Calix promotes John Durocher to lead operations and deepen the company’s investment in scalable systems and processes. Senior Vice President of Field and Success Jonathan Lindsell will step into the role of chief customer officer.

Calix powers the next-generation of agentic AI with Calix Cloud, where broadband service providers can combine human ingenuity with the Calix Agent Workforce built on over a decade of innovation—transforming workflows to deliver unprecedented capacity across marketing, customer service, subscriber communications, operations, and field technicians

Are your people, processes, and platforms delivering value or to drive better customer experiences, or are they—and your CX—disconnected and siloed? Agility requires a willingness to adapt and evolve, as well as a deep understanding of how…