#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One

#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One

Mar 27, 2025

Companies often separate Customer Experience (CX) and Employee Experience (EX) into different silos, but what if the real key to competitiveness and long-term success is in fusing the two together? How can organizations integrate CX and EX to create better customer interactions, drive employee engagement, and unlock real business…

Catch the latest episodes of our shows

From PegaWorld: Pega CTO Don Schuerman on AI ambitions versus reality
The Agile Brand with Greg Kihlström

From PegaWorld: Pega CTO Don Schuerman on AI ambitions versus reality

Mavlers’ Matt Kelly on Lifecycle Marketing in the AI Era
The Agile Brand with Greg Kihlström

Mavlers’ Matt Kelly on Lifecycle Marketing in the AI Era

Brillio’s Kathleen Ulrich and Anuj Mathur on moving from personalization to agentic transformation
The Agile Brand with Greg Kihlström

Brillio’s Kathleen Ulrich and Anuj Mathur on moving from personalization to agentic transformation

From CRMC: Phaedon’s Jaclyn Wands on humanizing loyalty in an AI-driven world
The Agile Brand with Greg Kihlström

From CRMC: Phaedon’s Jaclyn Wands on humanizing loyalty in an AI-driven world

Asana CMO Prachi Gore on realizing AI’s true potential for marketing operations
The Agile Brand with Greg Kihlström

Asana CMO Prachi Gore on realizing AI’s true potential for marketing operations


Listen to the latest episode of The Agile Brand podcast here: