Expert Mode from The Agile Brand Guide®

Expert Mode: From Purpose to Paycheck: The Architecture of an Enterprise CX Transformation

Mar 26, 2026

This is the story of how CIBC, one of Canada’s largest financial institutions, undertook such a transformation. Over the course of a decade, they moved from…

The Agile Brand with Greg Kihlström

#815: CIBC’s Stephanie Leheta on moving from silos to enterprise scale CX

Feb 18, 2026

Today, we are here at Medallia Experience at the Wynn Resort in Las Vegas, and we’re going to talk about what it takes to transform a…

Catch the latest episodes of our shows

#860: Resident Expert: Bill Staikos on the CX landscape in 2026
The Agile Brand with Greg Kihlström

#860: Resident Expert: Bill Staikos on the CX landscape in 2026

#859: University of Phoenix Chief Strategy Officer Ruth Veloria on higher education and the workforce of the future
The Agile Brand with Greg Kihlström

#859: University of Phoenix Chief Strategy Officer Ruth Veloria on higher education and the workforce of the future

One Amazing Thing About Dojo AI
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#59: One Amazing Thing About DOJO AI with Duarte Garrido

#858: MarketingOps CEO Mike Rizzo on Marketing Operations as a strategic driver of growth
The Agile Brand with Greg Kihlström

#858: MarketingOps CEO Mike Rizzo on Marketing Operations as a strategic driver of growth

#857: Tealium’s Zack Wenthe on the hidden challenge of AI-driven commerce
The Agile Brand with Greg Kihlström

#857: Tealium’s Zack Wenthe on the hidden challenge of AI-driven commerce


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