Cyara CEO Sushil Kumar on finding the right balance of AI in your CX

Cyara CEO Sushil Kumar on finding the right balance of AI in your CX

Jul 28, 2026

Cyara CEO Sushil Kumar on why agentic AI voice bots fail in CX: the 5% problem, compliance risk hidden behind containment rate, and testing with a rubric.

AI Judgment and Trust: Crafting a Hybrid CX Strategy for the Enterprise

Cyara: AI Judgment and Trust: Crafting a Hybrid CX Strategy for the Enterprise

Mar 31, 2026

AI is the Judgement-Free Customer Service Offering, If Done Right, a recent online survey, commissioned by Cyara and fielded by Dynata in March 2026, gathered insights from 1,000 adult panelists across the United States. This research illuminates consumer perceptions regarding AI judgment and trust, highlighting critical areas for CX…

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