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Expert Mode: Consumers Don’t Want Smarter AI, They Want Undo, with John Kim from Delight.ai

Aug 30, 2026

The 2026 Delight AI Index, released in May, puts real pressure on it. Asked what builds confidence in an AI agent, consumers put the ability to reverse a mistake at the top — ahead of accuracy, ahead of transparency. 57% said being able to undo an AI’s action makes…

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