Tag: Genesys

The dominant theme across yesterday’s announcements is a market in the middle of a painful transition: AI tools are proliferating faster than organizations can absorb them,…

Genesys® today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling autonomous, end-to-end resolution of customer requests.

First release, Genesys Cloud AI Guides, will enable teams to design and govern more autonomous AI agents with no coding required