Exploring the MarTech & CX Landscape
The winds of change are sweeping through the landscape of customer experience (CX), carrying with them the promise of a post-dashboard world. While dashboards have long been the bedrock of CX operations, their static nature is increasingly at odds with the dynamism of today’s customer interactions.
Today we’re going to talk about how AI is reshaping customer experience by freeing CX teams from dashboards, static reports, and manual data analysis—and allowing them to lead strategically with real-time intelligence.
To help me discuss this topic, I’d like to welcome Sid Banerjee, Chief Strategy Officer at Medallia.
We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers.
Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions.
New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence and help enterprise organizations and their employees drive more value today
Medallia, Inc., the global leader in customer and employee experience, today announced the appointment of Mark Bishof as Chairman and CEO. Bishof brings over 40 years of experience leading private and public software companies and extensive industry experience as the former Chief Business Officer of Qualtrics and CEO of Clarabridge. Bishof succeeds Mike Lipps, a Thoma Bravo Operating Partner, who will remain on the Medallia board.
Today we’re going to talk about the art of creating forever customers with Michael Mallett, Vice President, Product – CX Solutions Strategy at Medallia. We’ll explore strategies for enhancing customer visibility, prioritizing impactful improvements, and fostering continuous improvement within organizations.
Welcome to One Amazing About Medallia with Greg Kihlström. Today we welcome Hadley Spadaccini, Senior Product Marketing Manager, AI and Analytics at Medallia and she will be sharing one amazing thing about Medallia’s Ask Athena, a new Generative AI feature that takes your natural language questions about your data and uses that data to respond.
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance to hear from leaders at Medallia as well as their customers about where the world of customer experience…
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance to hear from leaders at Medallia – like my guest today – as well as their customers about where the…
Medallia, Inc., a leader in customer and employee experience, today announced at its Experience ‘24 conference four ground-breaking artificial intelligence (AI) innovations that focus on how organizations can personalize customer and employee experiences.
